Guest Relations Officer

Working at Okura Hotels

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Guest Relations Officer to strengthen our team. Do you work well anytime of the day? Are you flexible and hospitable? Do you know how to provide guests with an unforgettable experience and would you like to apply this at one of The Leading Hotels of the World? Then this vacancy is for you!

What can you expect

The Front Office team is responsible for welcoming our guests; check in and - out procedures and providing information and service. The Front Office team is also responsible for guiding guests to their rooms and handling guest payments. Together with the whole Front Office Team, you welcome our guests and ensure for a special stay in our hotel. As a Guest Relations Officer you are the liaison between our guests and the hotel. You create a warm, hospitable and personal atmosphere by welcoming guests in a personal manner. You exceed guest expectations by looking at what is the most important to the guest. Another important part of this position is the handling of complaints, checking of rooms and processing VIP treatments and amenities. Your main tasks will be:

• Maintaining contact with our regular and VIP guests;
• Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam;
• Getting familiar with individual wishes of our guests and communicating them to the different departments;
• Handling and following up on complaints and suggestions;
• Checking guest rooms and handling VIP treatments and amenities;

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shifts throughout a 7-day workweek with times such as: 07:00 - 15:00, 10:00 - 18:00 and 15:00 -23:00. You will work 5 days per week, 7.6 hours a day. You are also available to work on holidays.

What do we offer?

• Contract: 1 year with the possibility of extending. We want you to stay!
• Salary: Group 5. Click HERE for the salary scale
• Bonus: 1 week salary if SMART goals are met
• 8% holiday allowance (pro rata);
• 25 vacation days per year (pro rata).
• Compensation for National Holidays.
• Horeca CAO applies;
• General Pension Scheme of Hospitality and Catering;
• General Survivors pension;
• Attractive family and friends rates on overnight stays at Hotel Okura Amsterdam;
• Once a year staff discount in one of the restaurants (50%);
• Staff discount in our restaurants (20%);
• Contribution to travel expenses from 10 km (one way);
• After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest!

What are we asking?

Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:

• You have successfully completed a Hotelschool or a similar education;
• You have relevant work experience (1-3 year) within a similar position in a similar organization, preferably within the luxury segment;
• Knowledge of the Japanese language is an advantage;
• You are flexible with regards to working hours;
• You have a good command of the Dutch and English language (both spoken as written);

Enthusiastic? That's great, please apply!

Please apply via the button below, we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process.

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Application Procedure

Below is a brief overview of our application process.

Introduction via phone

Once your application has been evaluated, we will call you for a brief chat and ask you a few questions about your application. We will also explain the next steps in the application process.

First interview

In this interview, we get to know each other better. We are pleased to share information about Hotel Okura Amsterdam and the position and there is room for you to ask your questions. Of course, we are also curious about you and whether we are a match!

Second interview

In this interview, we will dive a bit deeper into the position itself as we will ask you questions about your competencies and more detailed questions about your previous experience in relation to the position.

Your first working day!

Contact information

Hotel Okura - Amsterdam

Ferdinand Bolstraat 333

1072 LH Amsterdam

The Netherlands