Billing Manager

• I want to...
• Be legally compliant
• Be environmentally conscious
• Be in control
• Save money

• Energy Management
• Heat Optimisation
• Boiler Room Monitoring
• Reporting & Compliance
• Enegy Audit & Reporting
• istaDES

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Billing Manager

Help us reduce energy consumption in buildings. Apply now and join our team.

Welcome to ista.

At ista, we help property owners and managers to make their buildings future-proof and environmentally friendly. We do this by making energy consumption transparent and transparent, so that it can be settled fairly. In this way, the users of buildings save energy and reduce their CO₂ emissions. With more than 6,300 employees in 20 countries, we are committed to this every day. Join our team and build a sustainable future with us.

Everyone is welcome at ista - regardless of age, gender, background, religion, disability or sexual orientation. We are proud of our diversity and of the culture of belonging and teamwork, in which we always support each other. In doing so, we believe that a healthy work-life balance is important and we offer everyone plenty of room to develop and grow.

Working at ista means contributing to an international organisation that is fully committed to sustainability, digitisation and professionalisation. You will be given a role in which you really make an impact on our operational effectiveness.

This is what you will be doing.

Every year, we provide approximately 1,500 clients with accurate heating cost statements (billing). In addition, with Debicasso, we offer 200 clients complete peace of mind in the energy billing process. That is why we are looking for a Billing Clerk for our department.

In this role, you will see every billing query as an opportunity to surprise customers with your accuracy and service. Every day, you will be in contact with customers who have questions about their energy bills, cost allocation or consumption data. You will respond quickly to incoming emails, help customers over the phone with clear explanations and know how to make complex billing situations understandable. Even when a conversation provokes resistance, you remain professional and know how to naturally turn it into a positive experience. Thanks to your care and customer focus, every customer feels heard and completely taken care of.

• Preparing accurate and complete energy bills (cost allocations) for our customers and acting as their first point of contact
• Proactively addressing issues and taking ownership until the solution is fully implemented
• Responding to telephone enquiries and emails, as well as visiting customers when necessary to explain complex situations or help find appropriate solutions
• Analysing complex billing structures and contributing to improving processes and data quality
• Ensuring high-quality service to every customer

You recognize yourself in this.

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  You have an MBO 4 or HBO working and thinking level, preferably in a financial, administrative or technical direction.

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  You quickly master new situations and have strong analytical skills, which allows you to quickly understand complex data and billing issues.

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  You preferably have experience with invoicing, administration or data processing and can process and control data accurately and in a structured way.

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  You are customer-oriented, communicative (by telephone and in writing) and solution-oriented, even with difficult or deviating invoice questions in which you have to stand firm.

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  You work proactively: you take initiative, actively think along with customers and identify opportunities for improvement in processes.

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  You work accurately, have an eye for detail and take responsibility for the quality of your work.

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  You preferably have experience with ERP or invoicing systems, or you quickly master new systems.

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  You are stress-resistant and can manage peak pressure well, for example during billing cycles.

This is what you can expect from us.

Working at a growing, international company with a focus on sustainability and digital transformation. ista has flexible working conditions:

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  An attractive salary

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  The ista Choice Budget

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  A fixed 13th month

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  Laptop, telephone and good facilities for hybrid working

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  The opportunity to improve processes and help build a team for the future

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  A committed, technically driven team with a lot of knowledge

Become part of our team in Schiedam.

ista Nederland

Steven Vloemans | Recruiter

Nieuwpoortweg 11 | 3125 AP Schiedam

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