Customer Service Employee - French or German

Job Description

For our Customer Services Team, based in Maastricht, we are looking for an enthusiastic employee to join our team as:

Customer Services Employee!

We are committed to creating a diverse and inclusive workplace and we are looking for candidates who share that same commitment.  

Duties and responsibilities include:

• Enter quotes and orders in SAP.
• First contact to customers.
• Inform customers about status of orders.
• Handle warranty, return and credit requests
• Handle complaints (invoices, deliveries, etc)
• Take care of Nordson internal requests and all other incoming requests
• Proactive order follow up

Knowledge required

• Minimum MBO+ - degree (commercial or logistics).
• General knowledge on business and work processes (supply chain).
• Relevant experience in a customer service related environment or a business environment is highly desired.
• Fluent French or German language skills are required (writing and verbal)
• English language on a good level and any additional language, like Dutch for example, would be a plus.
• Computer literate (basic knowledge of MS-Office).
• SAP and Material Resource Planning (MRP) system knowledge is desired

The employee should have following qualifications:

• customer focused
• excellent communication skills
• accurate
• team player
• embrace change and open to learn new things
• maintain a high degree of professionalism when dealing with customers and associates
• have a strong desire “to deliver on time”
• have a hands on and “let’s get it done” attitude

Benefits 

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development. 

Our benefits do further include : Hybrid working; 13th month payment; 8% holiday allowance; pension plan; 25 vacation days + 6 ADV.

We are committed to ensuring a fair and equitable interview process, and our recruitment process is designed to identify the best qualified candidates for the role. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included. 

#LI-RP2