Team Lead Order Fulfilment

Logo of Peak a FrieslandCampina brand

Logo of Valess a FrieslandCampina brand

Logo of DFE Pharma a FrieslandCampina company

Logo Holland Masters

Frisian Flag

Optimel

Vifit logo

Friso Logo

logo Campina

Logo Friso

Frico logo

logo Parrano

logo Chocomel

Milli logo

Nutroma loga a FrieslandCampina brand

Logo of Joyvalle a FrieslandCampina brand

Logo of Foremost a FrieslandCampina brand

Ship a FrieslandCampina brand

Falcons FrieslandCampina brand

Dutch Lady

Logo of Olper's a FrieslandCampina brand

Logo Tarang a FrieslandCampina brand

Peak Chocolate

• Who are you

Team lead Order Fulfilment

Employee within Supply Chain & Logistics

• Supply Chain & Logistics
• (NLD)
• Professional - Experienced
• 32-40 hours
• Job-ID: 58937

Team lead Order Fulfilment

Are you a natural leader with a passion for customer service and operational excellence? We're looking for an experienced Team lead to lead, supervise, and coordinate our orderfulfilment team (7-10 people). In this key role, you'll ensure a smooth customer order flow-from order placement to on-time delivery. You'll drive the order-to-cash process efficiently and accurately, ensuring top-quality service, flawless documentation, and seamless communication. Join us and make an impact in a dynamic, customer-focused environment.

Team lead Order Fulfilment

What we ask

• Bachelor's degree, preferably in Supply Chain Management;

• >5 years relevant work experience within a distribution customer service, global logistics and international environment · Knowledge of Order-to-Cash processes;

• Knowledge of ERP, preferably extensive SAP knowledge;

• Ability to work with Microsoft Office software specifically Word, Excel, and PowerPoint;

• A hands-on team leader with good interpersonal and communication skills;

• People management skills;

• Well-developed analytical skills, proficiency in using database applications with the ability to focus on delivering high- quality services. · Organizational sensitivity;

• Experience with projects / lean management

• Excellent professional communication in Dutch and English.

What we offer

• Unique company culture of Dutch heritage and international presence;

• We offer great work life balance, and competitive salary & benefits package so you can enjoy it;

• Workweek of 38 hours, competitive pension scheme, holiday allowance of 8%, end year allowance 5%, bonus scheme, flexible working hours and the ability to work from home;

• Diverse training and mentoring programs to help you grow on your own professional journey;

• Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths;

• A friendly and informal working environment, yet professional team members as sparring partners;

• Autonomy and trust to create longer term impact that helps bring better nutrition to the world;

• FrieslandCampina has a 'fietsplan' and a corporate fitness plan.

Vacancy description

Key Responsibilities

• Oversee and coordinate the daily global order fulfilment process, including order processing, delivery, documentation, and returns.

• Ensure smooth communication with global internal departments, customers, and logistics partners.

• Identify, initiate, and implement process improvements to enhance efficiency and service quality.

• Develop and maintain procedures, process flows, work instructions, and Service Level Agreements (SLAs).

• Lead and support the team in participating in improvement projects.

• Manage and conduct regular operational and coordination meetings (daily, weekly, and monthly).

• Escalation point for team

• Collaborate with Sales, Supply Chain, and external service providers to align on performance (OTIF) and service expectations.

Team Leadership & HR Management

• Provide leadership and direction to the Desk Team, setting priorities and maintaining focus.

• Manage vacation schedules, backup planning, and time administration.

• Conduct one-on-one meetings focused on development, performance, and goal setting.

• Step in for other Team Leads or the Order Fulfilment Manager during absences.

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Curious to know more about your potential new workplace? In 2019, we opened our distribution centre DC Noord in . Covering 31,000 square metres, this facility handles

the storage and distribution of dairy products produced at various of our production sites including Beilen, Bedum and . Built with sustainability in mind, DC Noord increases efficiency while significantly reducing our annual CO₂ emissions.

The position of Team lead is part of the Business Group Ingredients Supply Chain organization, Plan and Deliver. The Team lead is responsible for coordination between warehouses and plants both locally and internationally.

Cherryl Hendriks

JOB-ID: 58937 | Team lead Order Fulfilment, Netherlands