Support Engineer

Support Engineer (Bussum)

We are currently recruiting a Support Engineer (m/f/x), to join our IT team , as part of our Central Services team which is located in the Netherlands, Belgium, Germany , Spain and the United Kingdom and consists of more than 50 specialists who are also responsible for the reporting, accounting, legal, tax, investor relations, HR , ESG and information management functions of the Waterland group.

Role summary

As Support Engineer , you are service-minded, take ownership of issues, and demonstrate deep technical expertise in Microsoft 365 and related technologies. This role focuses on providing high-quality operational support, improving system reliability, and ensuring smooth day-to-day IT service delivery in a dynamic, fast-paced environment.

The ideal candidate will:

• Provide advanced technical support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, and device management.

• Troubleshoot incidents and requests efficiently, ensuring timely resolution and clear communication with end-users.

• Act as the first point of escalation for complex issues within the IT environment.

• Collaborate with IT colleagues and business teams to implement system improvements and automation opportunities.

• Maintain accurate records of incidents, problems, and changes in the ITSM tool.

• Assist with IT asset management, lifecycle tracking, and user onboarding/offboarding processes.

• Document solutions, create knowledge base articles, and contribute to IT operational guides.

• Support rollout and maintenance of IT projects (e.g., system upgrades, migrations, integrations).

The Support Engineer will report to the IT Infrastructure and Operations Manager, also based in the Netherlands.

Candidate profile

We are seeking candidates (m/f/x) who can meet the following requirements:

• Strong technical knowledge of Microsoft 365 E5 suite (Exchange, Teams, SharePoint, Intune, Endpoint Manager).

• Solid understanding of Windows client environments, device management, and identity/access management (Azure AD / Entra ID).

• Excellent troubleshooting and problem-solving skills with a customer-first mindset .

• Ability to work independently and take ownership of technical issues until resolution.

• Clear communication skills in English (written and verbal).

• Familiarity with IT service management (ITIL-based processes).

• Flexibility to support critical issues outside standard working hours when required.

Preferred Certifications

• Microsoft Certified: Modern Desktop Administrator Associate (MD-102)

• Microsoft Certified: Enterprise Administrator Expert (MS-102)

• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900 optional)

• ITIL Foundation Certification

• CompTIA A+ or equivalent support certification

Personality

A down-to-earth and open team player, having excellent communication skills, a creative yet pragmatic attitude, initiative-driven and curious.

Well-organised, pro-active, detail-oriented , ability to multi-task and work to tight deadlines.

Taking responsibility for tasks at hand and ensuring discretion.

Passionate about technology and helping others succeed.

Our offer

A full-time employment contract, in an initial phase on a temporary/interim basis. The role will be based in our Bussum office.

An international environment with extensive learning opportunities and early responsibility.

The projects you could work on offer continuous learning, increase your knowledge of the private equity industry, and support you in growing your future career within Waterland.

We commit ourselves to encouraging true team spirit and creating an inclusive and dynamic working environment in which each team member can pursue the knowledge needed to boost their career.

Waterland Private Equity Investments B.V. is een Alternative Investment Fund Manager met licentienummer 15001760 uitgegeven door de Autoriteit Financiële Markten.