Inside Sales (German-Speaking)

Functieomschrijving:

As Inside Sales (German-Speaking) professional you will manage customer relationships and provide technical and commercial solutions. Acting as the main point of contact for German-speaking customers, you will ensure smooth communication, timely order processing, and effective resolution of inquiries. You will collaborate with internal teams to maintain high customer satisfaction.

Client Details

Our client is an international company specializing in high-quality air filtration products, committed to customer satisfaction and providing tailored solutions through a professional and supportive Inside Sales team.

Description

• Handle technical, commercial, and logistical inquiries from German-speaking customers.
• Manage incoming and outgoing calls and emails, ensuring clear and prompt communication with German-speaking customers.
• Collaborate with internal departments (Order Entry, Logistics, Finance) for timely and accurate deliveries.
• Create and activate customer accounts on AFPRO Online.
• Manage customer returns, complaints, and issue resolution efficiently.
• Continuously work on service improvement to enhance customer satisfaction.
• Maintain accurate records in CRM of customer interactions, orders, and service requests.

Profile

Experience: Any customer service, telephone sales, or consultative selling experience is a plus.

Languages: Fluent in German (spoken and written) and good command of English.

Technical Skills: Familiarity with CRM systems, Power BI, and AX software is a plus.

Soft Skills:

• Strong communication and active listening skills
• Service orented and customer-focused
• Excellent problem-solving abilities and adaptability
• Team player who collaborates effectively
• Highly accurate and detail-oriented

Job Offer

• Dynamic and supportive team environment
• Opportunities to gain experience in a reputable international company
• Competitive salary and benefits package
• Positive and inclusive workplace culture

Functie-eisen:

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