Service Desk Engineer

Functieomschrijving

Are you a technical problem-solver who thrives in a fast-paced, agile environment? We are looking for a motivated Service Desk Engineer to join our 150+ person IS/IT team. This isn't just a "ticket-taking" job—this is a career path. You will start as the first point of contact for our internal users and, as you master our environment, transition into second-line support to tackle complex technical challenges.

Our IT department is at the heart of our digital transformation. We work with international teams, embrace Agile principles, and foster a culture where continuous learning and "failing forward" are encouraged.

• Technical Support: Act as the primary point of contact for end-users, resolving technical issues via telephone and our ticketing system.

• Ownership: Manage the lifecycle of your tickets, ensuring timely updates and resolutions.

• Collaboration: Resolve issues independently or collaborate with your "Support Squad" and other specialist teams.

• Knowledge Management: Contribute to and maintain our internal knowledge base to empower users and improve team efficiency.

• Progression: Proactively develop your skills to move from first-line requests to handling high-level, complex second-line incidents.

• Must be located within commuting distance of Hengelo.

• This position is entirely on-site due to the nature of our secure technical environment.