Customer Service Representative

• Non-binding quote

• Professional service

• Stress-Free Moving

5/5

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576 reviews

4.5/5

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700 reviews

Will you be our Customer Service Representative?

We are urgently looking for a customer-oriented all-rounder to strengthen our team!

Apply directly

• Location: Cruquius

• Contract: full-time / part-time

• Salary: €2,400 - €2,800

• Start: immediately

About this position

In this service-oriented and communicative role, you will be the main point of contact for our customers. You will be in daily contact with customers by phone and email, guide them through the entire moving process, and ensure they feel heard and supported. You answer questions, provide solutions, and actively contribute to a smooth and worry-free moving experience.

Additionally, you maintain contact with our planners and movers to ensure all appointments are clear and achievable. You are the link that connects customers, office, and moving team.

Work Schedule:

• Day shift
• Mon-Fri
• Weekend availability if needed

Advancement

Start as a customer service representative, grow into a team leader.

Friendly team culture

Friday afternoon drinks, outings, and colleagues who become friends.

Good salary

A competitive salary, tips from customers, and opportunities for training.

Meaningful work

You help people at important moments in their lives.

Flexible schedule

Choose when you work. Convenient to combine with study or free time.

Key Tasks and Responsibilities:

• Advising and guiding customers during the moving process
• Answering questions via phone and email
• Explaining and following up on quotes
• Identifying areas for improvement in our service and processes
• Communication with movers and colleagues for flawless execution
• Converting complaints or problems into solutions with a positive customer experience as the result

Language Skills:

• Dutch (Required)
• English (Required)

What you get from us

• A temporary contract with prospect of permanent employment
• A competitive salary based on your experience (€2,400 - €2,800 per month)
• Bonus scheme and overtime pay
• Holiday allowance and unique team outings
• Free parking at the office
• Room for initiative and appreciation for your efforts

What you bring

• MBO+ working and thinking level
• Excellent command of Dutch and English, both written and verbal
• Customer-oriented attitude and strong communication skills
• You are proactive, stress-resistant, and solution-oriented
• You work accurately and have an eye for detail
• Flexible attitude, not a 9-to-5 mentality

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