Business Process Analyst

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Business Process Analyst - Technical Service Optimization

Lely

IT

Maassluis, Netherlands

Posted on Dec 17, 2025

Do you thrive on turning data into actionable insights and driving improvements? Are you someone who proactively monitors performance, identifies trends, and influences decisions, rather than just building dashboards? Then this pioneering role within our Technical Service Support (TSS) Milking team is for you!

At Lely, over 2,000 certified technicians around the globe work with our systems daily. The TSS department is their main point of contact for training, documentation, and 24/7 support. Our TSS Milking team is dedicated to optimizing service for our flagship milking solutions, especially the Lely Astronaut.

This new role aims to elevate our service support to the next level using data insights. You will be key in transforming information into improvements that directly enhance how our technicians serve dairy farmers worldwide.