Support Engineer

Fully optimized solutions for your framework and/or CMS. Maximum speed, performance, and technical support.

+31 (0) 546-714360

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Support Engineer

Are you customer-oriented and passionate about technology? As a Support Engineer, you are the first point of contact for our customers and ensure quick and effective solutions. Work in a dynamic team and help us deliver excellent service. Our customers are often technically skilled, so the support you provide is both challenging and rewarding!

32 - 40 hours

Almelo

Support Engineer

Working at Shock Media means being part of a young, professional, and informal team of specialists where you can literally turn your hobby into your job! It's an environment where knowledge sharing, collaboration, and achieving the best results together for amazing (international) clients are paramount. Continuously optimizing and improving to become the best Managed Host in Europe together is our top priority!

What will you do?

• Assist our clients with a variety of (light) technical questions;
• For more complex issues, you act as the link between the client and our System & Network Administrators;
• Think along about our own products and services;
• Work with new and innovative technologies.

What do we ask?

• A passion for Linux;
• Knowledge of or interest in the hosting industry;
• Good communication skills and a passion for helping people;
• Basic knowledge of networks and computers;
• Preferably, you also have experience with hosting-specific environments and control panels such as Plesk and DirectAdmin.

What do we offer, in addition to your salary?

• A pleasant working environment with short lines to departments and colleagues;
• Plenty of room for development with a personal training budget;
• Good primary and secondary benefits and growth opportunities that match your knowledge and experience;
• Possibility of a company car;
• 26 vacation days with the option to buy or accrue more;
• A well-organized pension plan;
• Option to work partly from home with a home office allowance;
• Increase your salary & free hours even further with on-call duty;
• An active staff association that regularly organizes fun activities (including our famous LAN parties)!

Who are we?

Shock Media has been a Managed Hosting Provider for over 25 years, ensuring the accessibility and availability of thousands of business-critical websites and (web) applications for various national and international organizations every day. Working at Shock Media means being part of a young, professional, and informal team of specialists, where you can literally turn your hobby into your job. Where necessary, you can expect plenty of guidance and freedom from us to further develop your role. You can work from our headquarters in Almelo, our location in Amsterdam, and/or in a hybrid way from home.

Is this something for you?

Then quickly send your motivation and CV to our HR department via . You can also use this email address for questions about this vacancy. Still in doubt?