E-commerce Consultant vacatures in Hilversum

LIFE AT HUNKEMÖLLER

Nederlands

Nederland Wijzig

Nederlands

Oostenrijk

België

Zwitserland

Denemarken

Frankrijk

Duitsland

Global

Luxemburg

Spanje

Zweden

Customer Journey Specialist - Search

As our customer journey specialist specifically focused on the search on the website and in the app you ensure that customers find exactly what they're looking for; fast, relevant and frictionless. You use insights, data and smart tooling to optimise search performance across all countries, driving conversion, engagement and commercial impact.

As on -site search specialist you are a key part of the webshop team within the ecommerce department, you work closely with multiple internal stakeholders to figure out what the best search journey is for our customers in all our markets. You get insights from real-time data in Bloomreach Discovery, work together with the Customer Journey Specialists, the Online Merchandisers for product information or the marketing department to tackle the right wording for campaigns. You might want to spar with our SEO or SEA specialists t o figure out what the customer actually needs or means , or if they have any learnings you can adopt (and vice versa). A key stakeholder is ofcourse also our partner Bloomreach , with whom you'll have regular meetings to discuss progress and results

• Analyse customer search behaviour and conversion data to identify optimisation opportunities on the website and in the app
• Ensure relevance, accuracy and continuous improvement of search results across all websites and apps.
• Become Hunkemöller's expert in Bloomreach Discovery and leverage the tool to its full potential.
• Define, implement and test search logic tailored to regional languages, behaviours and campaign moments.
• Monitor performance metrics, run A/B tests and translate learnings into actionable improvements.
• You are part of the ecommerce team and work closely with Product, Traffic and Marketing internally and our partner Bloomreach.

You bring this

• 3+ years' experience in ecommerce, online merchandising or search optimisation.
• Proven track record of improving on-site search performance using data-driven decisions.
• Experience with tools like Bloomreach Discovery, Algolia, Constructor, Coveo, Klevu, Unbxd or similar.
• Strong analytical skills and the ability to turn data into clear improvements.
• Customer-first and mobile-first mindset across all initiatives.
• Experience in multi-language or multi-locale environments is a big advantage.
• Fluent in English; Dutch or German proficiency is a strong plus.
• You're proactive and always looking for ways to optimise.
• You're curious and stay up to date on market trends and competitor activity.
• You spot opportunities, test ideas, learn fast and go again.

As on -site search specialist you are a key part of the webshop team within the ecommerce department, you work closely with multiple internal stakeholders to figure out what the best search journey is for our customers in all our markets. You get insights from real-time data in Bloomreach Discovery, work together with the Customer Journey Specialists, the Online Merchandisers for product information or the marketing department to tackle the right wording for campaigns. You might want to spar with our SEO or SEA specialists t o figure out what the customer actually needs or means , or if they have any learnings you can adopt (and vice versa). A key stakeholder is ofcourse also our partner Bloomreach , with whom you'll have regular meetings to discuss progress and results

Your responsibilities

• Analyse customer search behaviour and conversion data to identify optimisation opportunities on the website and in the app
• Ensure relevance, accuracy and continuous improvement of search results across all websites and apps.
• Become Hunkemöller's expert in Bloomreach Discovery and leverage the tool to its full potential.
• Define, implement and test search logic tailored to regional languages, behaviours and campaign moments.
• Monitor performance metrics, run A/B tests and translate learnings into actionable improvements.
• You are part of the ecommerce team and work closely with Product, Traffic and Marketing internally and our partner Bloomreach.

You bring this

• 3+ years' experience in ecommerce, online merchandising or search optimisation.
• Proven track record of improving on-site search performance using data-driven decisions.
• Experience with tools like Bloomreach Discovery, Algolia, Constructor, Coveo, Klevu, Unbxd or similar.
• Strong analytical skills and the ability to turn data into clear improvements.
• Customer-first and mobile-first mindset across all initiatives.
• Experience in multi-language or multi-locale environments is a big advantage.
• Fluent in English; Dutch or German proficiency is a strong plus.
• You're proactive and always looking for ways to optimise.
• You're curious and stay up to date on market trends and competitor activity.
• You spot opportunities, test ideas, learn fast and go again.

WE OFFER YOU

25 HOLIDAYS

You will get 25 holidays per annum, based on a fulltime role.

BUY & SELL DAYS

Every year in April, you will be eligible to buy or sell additional vacation days.

HYBRID WORKING

Benefit from the flexibility of working from home, ensuring you can maintain productivity from anywhere. We have a 60:40 policy based on your working hours.

HUNKEMOLLER ACADEMY

Continuous learning opportunities and professional growth are supported through various training programs and workshops.

25-55% STAFF DISCOUNT

Our products are much loved with our employees. As part of the brand, you will receive a discount of 25% on all Hunkemoller products. On some Mondays we have an additional sale on our newest collections. On top of the 25% discount, you will receive an additional 25 - 35% discount.

WORK FROM ABROAD

Get the opportunity to work from abroad for up to 2 weeks!

WE OFFER YOU

HYBRID WORK

Benefit from the flexibility of working from home, ensuring you can maintain productivity from anywhere. We have a 60:40 policy based on your working hours.

BUY & SELL DAYS

Every year in April, you will be eligible to buy or sell additional vacation days.

HUNKEMOLLER ACADEMY

Continuous learning opportunities and professional growth are supported through various training programs and workshops.

25 HOLIDAYS

You will get 25 holidays per annum, based on a fulltime role.

25-55% STAFF DISCOUNT

Our products are much loved with our employees. As part of the brand, you will receive a discount of 25% on all Hunkemoller products. On some Mondays we have an additional sale on our newest collections. On top of the 25% discount, you will receive an additional 25 - 35% discount.

WORK FROM ABROAD

Get the opportunity to work from abroad for up to 2 weeks!

THE JOURNEY TO YOUR DREAM JOB