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Project Manager Loyalty (Interim)

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Project Manager Loyalty (Interim)

Hunkemöller is evolving its loyalty program from a traditional points-based program to a more emotionally engaging experience.

As Interim P roject M anager Loyalty , you will lead the end-to-end delivery of the revamped loyalty program. The loyalty concept with benefits and tiers is defined . Y our mission is to ensure successful execution ac ross four core workstreams: T ech development, W eb & A pp, C ommunication / Marketing & A ctivation. You will manage activities, planning, dependencies, stakeholders, scope and delivery to ensure a smooth go-live across all European markets.

Project Management & Governance

• Lead the end-to-end implementation across the four workstreams

• Own project planning, milestones, priorities, risks, and dependencies

• Define and guard scope, deliverables, and acceptance criteria

• Assign tasks, monitor progress, and ensure deadlines are met

• Report progress and decisions to stakeholders and SteerCo

• Support and manage go-live activities

Cross functional collaboration

• Workstream Tech development : a lign with Business Transformation , New Black (EVA) and BI about member migration (cards, tiers, historical data) , reallocation of members to new tiers , and integrations with systems like POS, Bloomreach and BQ

• Workstream Web & App: coordinate & support visibility of the member program, and improved communication via web , app , account and other changes

• Workstream Communication: coordinate & support with development of digital assets with Design, updates to T&Cs, privacy policies, legal compliance & coordinate ( internal ) communication with MKT , store engagement plan & training, & VM

• Wor kstream Activation : Align with CRM to o ptimize multichannel loyalty journeys vi a Bloomreach and o versee implementation s of promotions & v ouchers in these campaigns.

• Timely and accurate delivery of the revamped loyalty program

• Consistent implementation across all touchpoints

• Successful go-live across all countries by June/July

• A solution for operational scalab ility a nd maintenance

• Experience: 7 + years in project management, preferably in loyalty, retail, or e-commerce

• Skillset: Strong project management, stakeholder management, omnichannel mindset & cross-functional collaboration

• Mindset: Structured, proactive, detail-oriented, able to manage complex environments

• Communication: Excellent in English (written & spoken); Dutch is a plus

• Availability: Interim role, ~ 4 days per week

YOUR TASKS

As Interim P roject M anager Loyalty , you will lead the end-to-end delivery of the revamped loyalty program. The loyalty concept with benefits and tiers is defined . Y our mission is to ensure successful execution ac ross four core workstreams: T ech development, W eb & A pp, C ommunication / Marketing & A ctivation. You will manage activities, planning, dependencies, stakeholders, scope and delivery to ensure a smooth go-live across all European markets.

Key Responsibilities

Project Management & Governance

• Lead the end-to-end implementation across the four workstreams

• Own project planning, milestones, priorities, risks, and dependencies

• Define and guard scope, deliverables, and acceptance criteria

• Assign tasks, monitor progress, and ensure deadlines are met

• Report progress and decisions to stakeholders and SteerCo

• Support and manage go-live activities

Cross functional collaboration

• Workstream Tech development : a lign with Business Transformation , New Black (EVA) and BI about member migration (cards, tiers, historical data) , reallocation of members to new tiers , and integrations with systems like POS, Bloomreach and BQ

• Workstream Web & App: coordinate & support visibility of the member program, and improved communication via web , app , account and other changes

• Workstream Communication: coordinate & support with development of digital assets with Design, updates to T&Cs, privacy policies, legal compliance & coordinate ( internal ) communication with MKT , store engagement plan & training, & VM

• Wor kstream Activation : Align with CRM to o ptimize multichannel loyalty journeys vi a Bloomreach and o versee implementation s of promotions & v ouchers in these campaigns.

Success Metrics

• Timely and accurate delivery of the revamped loyalty program

• Consistent implementation across all touchpoints

• Successful go-live across all countries by June/July

• A solution for operational scalab ility a nd maintenance

Requirements

• Experience: 7 + years in project management, preferably in loyalty, retail, or e-commerce

• Skillset: Strong project management, stakeholder management, omnichannel mindset & cross-functional collaboration

• Mindset: Structured, proactive, detail-oriented, able to manage complex environments

• Communication: Excellent in English (written & spoken); Dutch is a plus

• Availability: Interim role, ~ 4 days per week

Benefits are subject to the country where you are applying. Please visit the respective country website of the vacancy you are applying for, to learn more about our benefits.

WE OFFER YOU

25 HOLIDAYS

You will get 25 holidays per annum, based on a fulltime role.

BUY & SELL DAYS

Every year in April, you will be eligible to buy or sell additional vacation days.

HYBRID WORKING

Benefit from the flexibility of working from home, ensuring you can maintain productivity from anywhere. We have a 60:40 policy based on your working hours.

HUNKEMOLLER ACADEMY

Continuous learning opportunities and professional growth are supported through various training programs and workshops.

25-55% STAFF DISCOUNT

Our products are much loved with our employees. As part of the brand, you will receive a discount of 25% on all Hunkemoller products. On some Mondays we have an additional sale on our newest collections. On top of the 25% discount, you will receive an additional 25 - 35% discount.

WORK FROM ABROAD

Get the opportunity to work from abroad for up to 2 weeks!

WE OFFER YOU

HYBRID WORK

Benefit from the flexibility of working from home, ensuring you can maintain productivity from anywhere. We have a 60:40 policy based on your working hours.

BUY & SELL DAYS

Every year in April, you will be eligible to buy or sell additional vacation days.

HUNKEMOLLER ACADEMY

Continuous learning opportunities and professional growth are supported through various training programs and workshops.

25 HOLIDAYS

You will get 25 holidays per annum, based on a fulltime role.

25-55% STAFF DISCOUNT

Our products are much loved with our employees. As part of the brand, you will receive a discount of 25% on all Hunkemoller products. On some Mondays we have an additional sale on our newest collections. On top of the 25% discount, you will receive an additional 25 - 35% discount.

WORK FROM ABROAD

Get the opportunity to work from abroad for up to 2 weeks!

THE JOURNEY TO YOUR DREAM JOB

Welcome to Hunkemöller - You'll sign your digital contract and are ready to start.