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If you're someone who enjoys solving problems, loves helping others, and thrives in a fast-paced, people-first environment, this might be the perfect fit for you.

WHAT YOU WILL BE DOING

You'll be the voice behind our fashion brands, helping customers across Europe with their questions, concerns, and shopping experience always in a way that's personal, helpful, and on-brand.

• Support customers via chat, WhatsApp, email, and phone
• Handle orders, refunds, claims, and spot any suspicious activity
• Use internal systems to investigate and resolve customer inquiries
• Work closely with colleagues across teams to ensure smooth resolutions
• Translate support messages where needed (Dutch ↔ English)
• Join meetings and training sessions to keep your skills sharp
• Speak up when you see a better way to do something, we're all ears

WHO YOU'LL BE WORKING WITH

You'll join a diverse and energetic team that supports customers in more than 10 languages. We help each other out, lift each other up, and take pride in what we do because we know a great team leads to a great customer experience.

WHAT YOU WILL BRING

You're naturally helpful and solution-oriented. You enjoy working with people, learning new tools, and staying calm when things get busy. We'd love to hear from you if you:

• Speak Dutch and English fluently it's a must (other language is a plus)
• Are confident in written and spoken communication
• Are curious, positive, and ready to take ownership of your work
• Have experience in customer service, retail, hospitality, or just love helping people
• Are an avid online shopper who understands what good service looks like

WHAT YOU GET FROM US

We believe people do their best work when they're supported, trusted, and have room to grow. Here's what we offer:

• A full-time (37 hours/week) contract
• A hybrid work setup in our Amsterdam office
• 27 holidays (with the option to buy 5 more)
• Daily healthy lunch at the office (30€/month)
• Health insurance allowance of 150€ monthly
• Discount on all BESTSELLER brands
• OpenUp access: free coaching and mental health support
• Tax benefit for your sports membership

WHY BESTSELLER?

Because here, you'll have the chance to own your role, grow your skills, and be part of something meaningful. Whether you're solving a tricky case or helping a colleague, you'll make an impact and enjoy the journey while doing it.

About BESTSELLER E-Commerce

At BESTSELLER, we are more than 25,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER.