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Internship / Assignment: Process Mining for Sales Patterns in POS Software

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Internship/ Assignment: Applying Process Mining Techniques to Uncover Sales Process Patterns in Point of Sale (POS) Software (Period Continuous) - WO / University

About the assignment

This assignment explores the application of process mining methodologies to analyse event data from Point of Sale (POS) software systems. Process mining is a powerful tool for discovering, monitoring, and improving real processes by extracting knowledge from event logs readily available in today's information systems. By focusing on a POS system, the student will engage in a practical investigation to uncover the underlying sales process, identify bottlenecks, and suggest improvements to enhance current software architectures. The foundation of process mining and its core principles can be explored further at the Process Mining Group website (www.processmining.org/overview) .

Objectives

• Understand Process Mining: Understand process mining concepts, including discovery, conformance, and enhancement of software architectures.
• Data Handling: Learn how to extract, transform, and load data (ETL) from POS systems for process mining analysis.
• Process Discovery: Utilize process mining tools to discover the actual sales process as it is executed and recorded in the POS software.
• Analysis and Optimization: Identify process bottlenecks, deviations, and inefficiencies. Propose actionable insights for process optimization.
• Practical Application: Apply theoretical knowledge in a practical context, enhancing skills in data analysis, process improvement, and critical thinking

Methodology

• Literature Review: Students may start by reviewing existing literature on process mining techniques and their application in retail environments, including foundational knowledge from the Process Mining Group.
• Data Acquisition: Obtain operational data from a POS system. This dataset should include event logs capturing sales transactions, product returns, and customer interactions.
• Data Preparation: Clean and preprocess the data to fit the requirements of process mining tools, including defining case IDs, activities, and timestamps.
• Process Mining Analysis: Use process mining software (e.g., ProM (h ttps://promtools.org/) , Celonis (ht tps://www.celonis.com/) to conduct the process discovery phase and generate process models from the event logs. Perform conformance checking to compare the discovered process models with any predefined process models (if available) or standard business practices. Report and Recommendations: Compile findings into a detailed report that outlines the discovered sales process, issues identified and proposes recommendations for architecture optimization.

What do we offer?

• Daily nutritious lunches, on us

We believe that having lunch together is important. Bread, saltines, fruit, juice… It's ready for you to enjoy, and it's complementary. Have a fun chat with your colleagues or enjoy a game of table football. A real luxury that you don't have to prepare your lunch every morning.

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At Eijsink, no Friday afternoon passes over without a drink. Regardless of if you're located in Oosterwolde or Wateringen. With a soda, beer or wine we toast to the weekend. And let's not forget the snacks! If you don't feel like having a drink, no problem, it's not obligatory.

• Learning & development; a place for you to grow

A challenge and a varied job within a modern organization? Then we are a match! Apart from outstanding primary and secondary employment conditions we offer the opportunity for you to follow intern trainings and to grow into a new role. This way you can develop, and we grow alongside with you.

We are Eijsink

The cash register supplier? A nickname that we carry with pride! Currently we have grown into a full-fledged software company in the Dutch hospitality industry! For over four decades we help hospitality entrepreneurs to work smarter with ironclad solutions. With more than 200 colleagues who proudly represent Eijsink day-in and day-out. With our in-house developed DISH-software, we offer a unique total platform.

Within 40 years Eijsink has grown to be a software company with knowledge of people. With colleagues located at our head office in Hengelo, IT-colleagues in Enschede and Oosterwolde, or at our locations in Breda, Den Haag en Amsterdam. Experience our expertise and tools at our leading clients such as De Efteling, Ahoy Rotterdam or De Beren.

We would like to meet you

If you are a student WO Computer Science and you are interested in this assignment, you can apply directly! Let's drink a coffee and talk about the possibilities. We hope to see you soon!

Bel of mail onze Recruitment Marketeer: Marije helpt je graag verder.

Bel via [email protected]

Wij combineren sterke arbeidsvoorwaarden met leuke voordelen: 27 vrije dagen, gratis lunch, lease-a-bike, een actieve PV en natuurlijk de vrijdagmiddagborrel. Meer weten? Vertellen we je graag persoonlijk.

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Of je nu bij wilt scholen, een nieuwe richting op wilt of simpelweg wilt groeien in je rol: wij geven je de ruimte met interne trainingen en volop doorgroeikansen.