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Customer Success Manager

Middelburg, Netherlands Full time

About

is the leading property management system provider and reliable software-as-a-service partner for the broader hospitality and accommodation rental sector. Originally a Dutch company, has grown into a multinational organization of 200+ people working in the Netherlands, India, and France for holiday parks, campings, resorts, serviced apartments, and vacation rentals. The software solutions are built with state-of-the-art technology and 's cloud-based platform is managing 1.500.000+ reservations annually for their customers. After becoming the market leader in the Netherlands, we now continue to grow as the European market leader. Because of the growth of our company, we're looking for a Customer Success Manager from our HQ in the Netherlands!

Growing along with

has a very flat structure, an open-door policy, excellent development opportunities as well as options to travel and work abroad. As you will work closely with our offices in France and India you will need to be able to work effectively and confidently with people from a wide range of backgrounds and cultures. As a Customer Success Manager, you will be the link between the customer, third parties, and the other departments of .

Your missions

As the first point of contact, our Customer Success Manager is responsible for correctly coordinating and handling customer questions about our system. You work in a team with service-oriented colleagues with perseverance. To succeed in this, you must be eager to learn how Software works, what is possible and stay up-to-date with the changes.

As a Customer Success Manager at , you go further than Customer Service, you must be able to put yourself in the shoes of the customer and convert their questions and wishes into possibilities within the Software system. Hence, the job includes working with implemented clients and tasks around new implementations. You must be able to assess whether the questions and wishes come from a valid business case and how it can or shouldn't be covered in Software. Prioritising and acting quickly is an important part of the job, as is making sure the customer gets the right answer or solution.

What can your day look like?

• Collaborate with colleagues worldwide from other departments to work on new implementations and help implemented customers find an answer and/or solution
• Making logical connections between customer questions and the use of our system
• Provide support by answering phone calls, emails, and Slack chats
• Handling incoming client tickets in a timely manner and with the right priority
• Explaining to colleagues the wishes and processes of the customers, because you understand the market
• Identifying upsell opportunities and collaborating with Customer Success colleagues to determine next steps to succeed

Requirements and Skills

• Strong communication and interpersonal skills
• Stress resistant, curious, diplomatic and able to set the right priorities based on the importance of incidents
• An energetic and optimistic personality with a hands-on, no-nonsense mentality
• Bachelor's or Masters Degree
• Affinity with software solutions and IT systems is an advantage
• Fluent in Dutch and English verbally and written

offers

• A challenging and ambitious work environment in a young and dynamic organisation
• Being part of a group of dedicated colleagues in the Netherlands, France, and India
• An environment that encourages entrepreneurial spirit
• Possibility to work partly remotely
• Great career opportunities for committed and ambitious individuals
• Good salary and benefits

Apply for this job:

Please send your application, including your CV and motivational letter, to career[at].com . For more information about this position, please contact Ramon van Loon (HR Manager) at +31 (0)118 671010.