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Customer Success Analyst

Middelburg, The Netherlands Fulltime

About

is the leading property management system provider and reliable software-as-a-service partner for the broader hospitality and accommodation rental sector. Originally a Dutch company, has grown into a multinational organization of 200+ people working in Holland, India, and France for holiday parks, campings, resorts, serviced apartments, and vacation rentals. The software solutions are built with state-of-the-art technology and 's cloud-based platform is managing 1.500.000+ reservations annually for their customers. After becoming the market leader in the Netherlands, we now continue to grow as the European market leader. Because of the growth of our company, we're looking for a Customer Success Analyst in The Netherlands!

Growing along with

has a very flat structure, an open-door policy, excellent development opportunities as well as options to travel and work abroad. As you will work closely with our offices in The Netherlands and India you will need to be able to work effectively and confidently with people from a wide range of backgrounds and cultures. As a Customer Success Analyst, you will be the link between the customer, third parties, and the other departments of .

Your missions

As the first point of contact, our Customer Success Analyst is responsible for correctly coordinating and handling customer questions about our system. You work in a team with service-oriented colleagues with perseverance. To succeed in this, you must be eager to learn how the Software works, what is possible and stay up-to-date with the changes.

As a Customer Success Analyst at , you go further than Customer Service, you must be able to put yourself in the shoes of the customer and convert their questions and wishes into possibilities within the Software system. Hence, the job includes working with implemented clients working with our solution. You must be able to assess whether the questions and wishes come from a valid business case and how it can or shouldn't be covered in Software. Prioritizing and acting quickly is an important part of the job, as is making sure the customer gets the right answer or solution.

What can your day look like?

• Provide support by answering client questions and needs through Jira, meetings, emails, etc.
• Handling incoming client tickets in a timely manner and with the right priority
• Collaborate with colleagues worldwide from other departments to work on new implementations and help implemented customers find an answer and/or solution
• Making logical connections between customer questions and the use of our system
• Explaining to colleagues the wishes and processes of the customers, because you understand the market
• Identifying recurring issues and improvement opportunities and collaborating with Customer Success colleagues to determine next steps to succeed

Requirements and Skills

• Strong communication and interpersonal skills
• Stress resistant, curious, diplomatic and able to set the right priorities based on the importance of incidents
• An energetic and optimistic personality with a hands-on, no-nonsense mentality
• Bachelor's Degree in e.g. Engineering School (preferably with IT know-how)
• Affinity with software solutions and IT systems is an advantage
• Fluent in Dutch and English verbally and written

offers

• A challenging and ambitious work environment in a young and dynamic organization
• Being part of a group of dedicated colleagues in the Netherlands, France, and India
• An environment that encourages entrepreneurial spirit
• Possibility to work partly remotely (Hybrid)
• Great career opportunities for committed and ambitious individuals
• Good salary and benefits

We would love to hear from you!

Get in contact with us and who knows you might be (virtually) in our office next week to talk about your opportunities with a cup of coffee. Please send your application with CV and motivational letter per mail to career[at].com . For further information regarding this position, please contact Ramon van Loon (HR Manager) via .