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Digital Manager AI

IT employees in meeting

• IT & Digital
• Amersfoort (NLD)
• Professional - Experienced
• 32-40 hours
• Job-ID: 59809

Digital Manager AI

Are you excited about shaping the future of AI in a global supply chain environment? As Digital Manager AI , you will drive the development of smart, scalable, and user‑centric AI solutions that transform how we serve customers across Europe and the Americas. You translate strategy into real impact - improving processes, enabling smarter decisions, and elevating the customer and employee experience. If you enjoy combining technology, innovation, and business value, this role offers the perfect stage.

Digital Manager AI

What we ask

You are someone who thrives at the intersection of data, technology, and people. You bring:

• A bachelor's degree in Data Science, Computer Science, Business Administration, or a related field (Master's in AI, Digital Transformation or similar is a plus)
• 7+ years' experience in digital transformation, AI implementation, or data‑driven optimization - ideally with customer‑facing or operational impact.
• Proven success leading AI or automation projects from idea to execution.
• Strong collaboration skills with IT, data teams, and business stakeholders.
• Experience with user adoption, training, and change management - ensuring technology lands well with end‑users.
• A strategic mindset combined with hands‑on problem‑solving and a continuous improvement approach.

You are not just an AI expert - you are someone who can inspire teams, unlock possibilities, and bring people along in the digital journey.

What we offer

• Unique company culture of Dutch heritage and international presence
• We offer great work life balance and competitive benefits package
• Monthly gross salary between € 5.280,75 and € 7.166,74, based on a workweek of 38 hours
• Competitive pension scheme, holiday allowance of 8%, end year allowance 5%, bonus scheme, flexible working hours and the ability to work from home.
• Diverse training and mentoring programs to help you grow on your own professional journey
• Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths
• Opportunity to travel internationally to enhance collaboration with the business demand planning teams
• A friendly and informal working environment, yet professional team members as sparring partners
• Autonomy and trust to create longer term impact that helps bring better nutrition to the world
• Free cheese and milk at lunch in the central office, and barista coffee to help you go through your working days with a lot of joy

Vacancy description

In this role, you will shape and deliver the AI vision for Customer Operations for EU & RA. You define and steer the AI roadmap, ensuring clear alignment with our Digital, Technology & Analytics (DTA) strategy and the needs of our business groups. You look beyond today's challenges and introduce future‑proof, scalable AI capabilities that improve service, reduce costs, and enhance customer experience.

You will own and manage the AI project intake and prioritization process, ensuring that initiatives are well‑scoped, strategically relevant, and set up for success. You collaborate with IT and AI governance teams to safeguard robust, ethical, and compliant AI development.

You'll lead high‑impact initiatives - such as predictive analytics, intelligent automation, and conversational AI - guiding them from ideation to implementation and measurable business outcomes. You connect stakeholders, monitor progress, and ensure the solutions truly make work easier and smarter.

A key part of your success lies in people: you build and lead a cross‑functional key‑user network, gathering feedback, promoting best practices, and stimulating digital capability growth. You design training programs, onboarding, and change‑management activities to maximize adoption and long‑term impact. This is where you make sure AI becomes part of our daily rhythm - not just a standalone tool.

If you want a role where strategy meets hands‑on impact, and where you can make a visible difference in how a global organization works, this is the right challenge for you.

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

You will be part of the Customer Operations team for Europe and Retail Americas. Together with the Cluster leads and Continuous Improvement Specialists you work every day on delivering an excellent customer experience now and in the future.

You collaborate closely with Customer Operations, IT, Digital & Analytics teams, and many cross‑functional stakeholders. While you don't have direct reports, you lead and inspire a network of key users, experts, and business partners who help bring AI solutions to life.

JOB-ID: 59809 | Digital Manager AI, Netherlands

Basic information