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Conversion Associate

General information

Location:

Amsterdam - Amsterdam, Netherlands

Job Family:

Customer Experience

Worker Type Reference:

Regular - Permanent

Pay Rate Type:

Salary

Career Level:

P2

Job ID:

R-51170-2026

Description & Requirements

Have you heard of JBL or Harman/Kardon, some of the world's leading audio brands?

The market we are leading in is fast paced, fun and dynamic. Our headphones, portable speakers and home entertainment systems will become your area of expertise.

Our agile culture gives you the chance to rapidly develop your skills, learn quickly and find ways to create excellent results. We invite you to constantly challenge yourself, cultivate new ideas, work on something new and enhance your abilities. There are many great opportunities across all our HARMAN divisions and locations. Like this one.

You will join our E-commerce department based in our EMEA Headquarters in Amsterdam, The Netherlands in the position of:

Conversion Associate

A Career at HARMAN Lifestyle:

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Harman Kardon, and Revel.
• Unite your passion for audio innovation with high-tech product development.
• Create pitch-perfect, cutting-edge technology that elevates the listening experience.

About the Role:

Are you excited to support UX initiatives, help optimize customer journeys, and collaborate with multiple teams in a fast‑growing ecommerce environment?

As a key member of the EMEA Online Ecommerce Team in a rapidly growing organization, you will be responsible for improving the conversion rate and usability of our Direct‑to‑Consumer (D2C) domains, with a primary focus on JBL, AKG, and Harman Kardon. In this role, you will serve as the main point of contact for our EMEA UX program.

While your core focus will be on helping us reach our commercial targets, you will also play an important role in enhancing the overall usability of our branded websites. In this position, you will work closely with the Merchandising and Customer Support teams, as well as the Global E‑commerce team and external agencies, ensuring strong collaboration across all touchpoints.

What You Will Do:

• Coordinate the monthly A/B testing roadmap by gathering inputs, developing test plans, and delivering actionable insights, working closely with our external agency.
• Support UX research across the full customer journey by combining quantitative data (funnels, click behavior, performance metrics) with qualitative insights to uncover usability and conversion opportunities.
• Assist in identifying and resolving broken or underperforming website journeys, prioritizing issues that negatively impact conversion rates.
• Contribute to the operational execution and user acceptance testing (UAT) of large-scale projects, ensuring flawless delivery and alignment with business goals.
• Monitor the impact of UX initiatives on key performance indicators (KPIs) such as conversion rate, average order value (AOV), and engagement metrics, providing regular updates to stakeholders.
• Continuously evaluate, test, and enhance the checkout experience to reduce drop-offs, improve load times, and create a frictionless path to purchase.
• Collaborate with the merchandising team to implement and optimize journey-influencing elements (page structure, product findability, content elements).
• Work closely with analytics and merchandising teams to ensure accurate data collection, reporting, and measurement of journey performance.

By blending analytical expertise with hands-on operational skills, you will improve customer journeys, maximize conversion opportunities, and support the broader commercial goals of the organization.

What You Need

• Bachelor's degree in a related field (e.g., UX/UI Design, Human-Computer Interaction, Psychology, Data Analytics, Business, or similar disciplines).
• At least 1 year of experience in a UX, CRO, or e‑commerce optimization role, ideally within a commercially driven environment.
• Experience with A/B testing platforms such as Optimizely, Google Optimize, VWO, or Kibo.
• Strong analytical skills with the ability to interpret on‑site performance data using tools like Contentsquare or GA4, and translate insights into clear, actionable recommendations.
• Proactive mindset for identifying website performance issues and broken processes that hinder conversions, paired with strong troubleshooting abilities to resolve journey friction points.
• Excellent communication and collaboration skills, with experience working cross‑functionally with different teams.
• Proven ability to manage and execute multiple projects simultaneously, demonstrating strong attention to detail and timely delivery.
• Ability to multitask and prioritize effectively in a fast‑paced environment.
• Eagerness to learn, grow, and contribute within a close‑knit team.

What Makes You Eligible:

• Willingness to work in the office 2-3 days per week.

What We Offer:

• A flexible work schedule where you will be able to work from home up to 40% and the remaining days in in a fantastic new office at Houthavens, Amsterdam.
• You are going to work in an international team within a friendly global working atmosphere.
• HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation.
• Top-notch employee discounts on world class HARMAN/Samsung products (JBL, HARMAN Kardon, Bowers & Wilkins, AKG etc.)
• Professional development opportunities through HARMAN University's business and leadership academies.
• Internal talent management leadership acceleration programs.
• "Be Brilliant" employee recognition and rewards program.
• A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.

Join HARMAN and discover a world of endless possibilities!

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You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

If you're ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an ', ' or 'harmanglobal.avature.net' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: .

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(( www.harman.com )