hbo vacatures in Renkum

KRANENDONK logo in white.

KRANENDONK logo with payoffKRANENDONK logo with payoff

Company

Industries

Software

• Performance insights
• Pipe spool automation
• Shop floor control
• Shop floor logistics
• Welding automation

KRANENDONK logo with payoffKRANENDONK logo with payoff

Company

Industries

Software

• Performance insights
• Pipe spool automation
• Shop floor control
• Shop floor logistics
• Welding automation

After Sales Engineer

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After Sales Engineer

As an After Sales Engineer at KRANENDONK, you turn technology into customer value. You ensure fast parts deliveries, clear quotations, and maintenance contracts that fit, driving customer satisfaction and business results.

Expert in Non-Repetitive Production

Modular Solutions that Scale with you

Readily from CAD to Production in minutes

As an After Sales Engineer at KRANENDONK, you turn technology into customer value. You ensure fast parts deliveries, clear quotations, and maintenance contracts that fit, driving customer satisfaction and business results.

Job description

On-site, Hybrid

Tiel, Netherlands

What does your day look like?

Your day begins with a fresh coffee, and a challenge. A customer in the United States has a system down and urgently needs spare parts. You dive into the technical documentation, coordinate with colleagues, suppliers, and the customer, and make sure the right components are delivered quickly and without error.

Next, you focus on your own lead: a maintenance contract. Together with the customer, you determine the best setup for their production needs. You calculate prices, translate technical requirements into a clear quotation with fitting Terms & Conditions, and ensure the customer knows exactly what to expect.

In the afternoon, you handle a spare-parts order for Japan. You align with the warehouse, manage purchasing for non-stock items, and oversee the entire process, from order to delivery and invoicing.

Before wrapping up, you review revenue and forecast figures for the Customer Support Department (CSD) and plan the work for open orders. You brief the support engineers, make sure access and logistics are arranged, and confirm that all parts are ready for shipment.

In short: you are the link between technology, commerce, and customer satisfaction, ensuring everything runs seamlessly from request to delivery.

Your responsibilities include:

• Preparing calculations and quotations for parts and support requests.
• Coordinating spare-parts deliveries and support activities.
• Managing and optimizing global support contracts.
• Maintaining customer relationships and spotting commercial opportunities.
• Analysing customer needs and advising on suitable technical solutions.
• Bridging execution, engineering, purchasing, logistics, and commercial follow-up.
• Improving internal processes within CSD.
• Monitoring revenue, margins, and budgets for After Sales.
• Working with and improving ERP/CRM (Ridder IQ, CAS).
• Collaborating with our branch offices in Japan, Singapore, and the USA.
• Ensuring timely invoicing of parts and services as agreed.

What can you expect?

Open and fast communication, combined with a lot of freedom, characterize our organization. We work hard and are genuinely committed to helping our customers move forward, but we also appreciate a good laugh every now and then.

What brings us together every day is our strong team culture and the way we collaborate. This is a place where you're free to explore, learn, and experiment. And if you ever get stuck, there's always someone around to help you out, because we believe in growing together. We see that our people are happy at work, and that's exactly why we keep investing in it. Every single day.

What are you bringing?

• Technical degree or equivalent experience.
• Strong commercial skills and a passion for customer satisfaction.
• Proactive, entrepreneurial mindset; accurate and detail-oriented.
• Ability to switch between technical execution and commercial alignment.
• Experience with ERP (Ridder IQ) and CRM (CAS) is a plus.
• Solid command of English, both spoken and written.

What do we offer you?

Will you become our next After Sales Engineer at KRANENDONK? Then we offer you a job at the top of automation. Our business premises in Tiel offer all the facilities you would expect from a modern office building. Fresh fruit, coffee, tea and soft drinks should of course not be missing during your working day.

You will also receive a good salary based on the number of hours you want to work. In addition, you will receive a good travel allowance and we have an excellent pension scheme. Moreover, you will also find a lot of fun from your new colleagues with us. With monthly drinks, legendary parties, the best team activities and an informal atmosphere.

Enthusiastic? Then we'd love to hear from you. Send your CV directly to our recruiter using the application form below. We will contact you within three working days.

For further information or questions about the position of After Sales Engineer, please contact (Interim HR Manager) on or by email at .

At KRANENDONK, we value a safe and reliable work environment. That's why we require all employees to provide a valid Certificate of Conduct (VOG) before joining us, ensuring integrity and professionalism for our team and customers.

KRANENDONK support engineer providing remote assistance via dual screen setupKRANENDONK support engineer providing remote assistance via dual screen setupLarge overhead Block Welding Gantry from KRANENDONK operating above a block assembly area in an industrial facility.Large overhead Block Welding Gantry from KRANENDONK operating above a block assembly area in an industrial facility.

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