fulltime vacatures in Smilde

Manager Product Support

• On-site
• • Assen , Drenthe , Netherlands
• €5,000 - €7,500 per month
• Product Support

Job description

Do you want to be part of a leading and technologically advanced company focused on the development and construction of high-tech hydrogen refueling stations? Do you have the ambition to contribute to a more sustainable world and work in a fast-growing organization? Then Resato Hydrogen Technology is looking for you!

For our Product Support department, we are looking for a:

Manager Product Support

As Manager Product Support, you are fully responsible for developing, positioning, and growing our service and maintenance organization. You will build a distinctive, scalable, and profitable service proposition that ensures maximum uptime for our customers while contributing structurally to the company's commercial growth.

Are you ready to do more than just lead a team? Do you want to build a complete service proposition? Are you a strategic thinker with strong commercial instincts, capable of leveraging trust in our Product Support expertise to develop a thriving business? And do you want to contribute to the future of sustainable mobility? Then this is your role.

Product Support is more than just support - it is a strategic pillar within our organization. You ensure that service is recognized as a key value proposition for customers and as a strategic partner for Sales, R&D, and Operations.

What will you do?

Strategy & Positioning

• Develop a clear, commercial vision for Product Support as a key value proposition and a profitable business.

• Translate this vision into a scalable operating model with appropriate pricing, propositions, and partnerships.

• Position service as a strategic growth engine within the organization and in the market.

Commercial Leadership

• Design sustainable service and maintenance models that maximise customer satisfaction while delivering healthy margins.

• Shape the commercial strategy, contract structures, and pricing models together with Sales and Finance.

• Build long-term customer relationships and capitalize on commercial opportunities with international accounts.

Planning, Performance & P&L

• Take full responsibility for budgets and steer on revenue, margin, and costs.

• Translate strategic objectives into concrete KPIs and action plans.

• Establish and safeguard professional contract and performance management structures.

Partnerships & Market Development

• Build an international network of high-quality service partners.

• Enter into commercial partnerships with a focus on both quality and profitability.

• Develop scalable service concepts together with partners.

Leadership & Team Development

• Build a high-performance team of technical and commercial professionals.

• Create ownership, direction, and a clear vision within the department.

• Develop talent and firmly position Product Support within the organization.

Innovation & Continuous Improvement

• Identify commercial and operational improvement opportunities.

• Lead strategic improvement projects that impact customer value and profitability.

• Foster an entrepreneurial, continuous improvement culture within the team.

Job requirements

Who are we looking for?

We are not looking for a manager - we are looking for a builder.

• You have a Bachelor's or Master's level of thinking and working, preferably with a technical background.

• You have proven experience in setting up and growing a service or Product Support organization - ideally for advanced technology products

• You have experience developing strong relationships with B2B customers & partners

• You have strong commercial insight and experience with business models, pricing, and contract strategies.

• You are an inspiring leader with vision and persuasive power.

• You feel comfortable operating in an international, technical environment.

• You communicate fluently in both Dutch and English.

• You have an affinity with energy, hydrogen, and sustainable mobility.

What Can You Expect from Us?

At Resato, we believe in the power of an open corporate culture where your ideas and professional growth are key. We offer an environment where you can develop yourself with various training opportunities, regardless of your role or experience.

What do we offer you?

• A strategic key position with significant impact

• The opportunity to realize your vision for Product Support

• Space and freedom to further develop yourself within an innovative organization, with access to the Resato Academy offering courses aligned with your growth path.

• Direct employment with us; we value retaining talented individuals.

• A competitive salary according to the Metalektro Collective Labor Agreement, with a favorable pension scheme.

• 27 vacation days and 13 ATV (additional leave) days.

• Home working arrangements and flexible working hours.

• A collegial and energetic team committed to a more sustainable world alongside you.

• Fresh fruit daily, joint lunches, and company events.

About Resato Hydrogen Technology

Resato Hydrogen Technology plays a key role in developing sustainable hydrogen infrastructure. With over 30 years of experience in high-pressure technology, Resato provides hydrogen refueling solutions for trucks, buses, and cars at 350 or 700 bar, as well as filling systems for transporting compressed hydrogen. With over 60 public and private hydrogen refueling stations across Europe, Resato Hydrogen Technology is an experienced partner in delivering high-tech H2 solutions. Driven by the ambition to accelerate the energy transition, Resato is committed to advancing zero-emission mobility.

Application Procedure

If you are excited about this position and would like to work in an innovative and growing organization, we warmly invite you to apply!

For questions about the position or the application procedure, you can contact us at or call at .