Service Manager

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• Inspiratie

Service Manager - Energy Domain

• Utrecht
• Senior
• 32-40 uur
• € 5.500 - € 6.500

Voordelen voor jou

• Safeguard stability for mission-critical energy systems
• Thrive in a dynamic environment with real impact
• Work with skilled teams at Conclusion Mission Critical

Waarom wij?

• Impact maken voor dé IT van Nederland
• Samen sterk: altijd bereid om te helpen
• Jouw ideeën? Wij moedigen initiatief aan

Dit vind je leuk om te doen

Become Our New Conclusion Mission Critical Service Manager!

For our customers in the energy domain, Always on isn't a luxury, it's an absolute necessity. Their systems run around the clock secure, stable, and uninterrupted. Downtime isn't an option. Any standstill can have serious, immediate consequences.

That's why we're looking for a Service Manager who lives and breathes a 24/7 mindset. Someone who stays sharp, performs under pressure, and won't stop until the issue is truly resolved. You're the rock in the storm, day or night, making sure everything keeps running. Fix first, always.

What You'll Be Doing

As our Service Manager in the Energy Domain, you'll be the driving force behind mission critical service excellence.

Your role blends strategic oversight with hands-on collaboration, ensuring services run smoothly, stakeholders stay informed, and improvements are always in motion.

• Lead Energizing Service Reviews : Host monthly sessions that go beyond numbers, spot trends, discuss exceptions, and align on meaningful actions.

• Be the Escalation Hero : Act as the go-to person for service-related issues, turn complaints into improvements, and ensure satisfaction through collaboration with DTS Managers and internal teams.

• Streamline Operations : Work closely with Change, Incident, Problem, and Configuration Managers to keep processes aligned, compliant, and efficient.

• Communicate with Clarity : Maintain service reports, action trackers, and meeting notes. You clearly communicate changes in scope, volume, and initiatives to all stakeholders.

• Drive Continuous Improvement : Facilitate weekly and bi-weekly meetings, lead root cause analyses, and implement service improvement plans that create real impact.

• Keep Stakeholders Engaged : Whether it's a quick update or a deep-dive session, you keep everyone informed, involved, and, ideally, delighted.

Jouw vaardigheden

You're not just experienced, you're sharp, reliable, and driven to make a difference. You bring a powerful mix of leadership, insight, and dedication to an environment where performance is everything.

• Service Savvy : You have solid knowledge of ITIL processes (Change, Incident, Problem, and Configuration) and can apply them in high-pressure situations.

• Clear Communicator : You're quick-thinking and articulate, able to align diverse stakeholders around a common goal.

• Analytical Mindset : You enjoy diving into performance data, identifying patterns, and turning insights into action.

• Leadership & Collaboration : You lead cross-functional teams with ease, handle escalations with diplomacy, and promote accountability.

• Mission-Critical Mentality : You thrive in high-reliability environments where precision and responsiveness are vital.

• You're fluent in Dutch and English.

A pre-employment screening is part of the recruitment process

Wat krijg je van ons?

In this role, you'll receive a contract for a minimum of 32 hours per week. Because we trust in your ability to thrive as a Service Manager, we offer:

• A salary that matches your knowledge and experience

• A bonus scheme

• A permanent contract from the start

• A lease car, mobile phone, and laptop

• A lease bike

• Flexible working hours and hybrid working options

• Excellent training and development opportunities through courses, workshops, and certifications

• Monthly net expense allowances

• A personal budget for sports and fitness

• Plenty of fun: BBQ battles, monthly drinks, and more

You'll help ensure the IT behind the Dutch energy sector stays running together with expert colleagues who support and challenge you. You'll feel it every day: in the appreciation, the growth, and the impact you make.

Jouw weg naar ons in 5 stappen

1

Telefonische intake

Je solliciteert bij ons. Bij een match belt onze recruiter je voor een eerste kennismaking.

Kennismakingsgesprek

Tijdens dit gesprek leren we elkaar beter kennen. Zijn we beiden enthousiast? Dan volgt een tweede gesprek.

Tweede gesprek

Dit gesprek is meestal op kantoor met expert collega's: samen gaan we de diepte in en bespreken we verwachtingen.

Je krijgt een voorstel

Zien we het allebei zitten? Dan doen we je een mooi voorstel!

Pre-employment screening

Na acceptatie aanbieding vindt er een pre-employment screening plaats. Wij werken voor de meest kritische omgevingen van onze klanten, dus is het van belang dat onze medewerkers aan bepaalde standaarden voldoen.