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User Review Owner

Hybrid

Amsterdam

Istanbul

Support & Operations

Ready to get shit done?

At bunq, we're not just building a financial app; we're reshaping how people around the world experience financial freedom. As our User Review Owner, you'll be instrumental in safeguarding our community and upholding the integrity of our platform. You will collaborate with our dynamic teams to ensure our users have a seamless, innovative, and secure experience, allowing them to manage their finances with confidence and peace of mind.

Ownership

• Reduce EDD case handling times and improve overall agent efficiency by implementing necessary improvements to processes, tools, and reporting.

• Achieve and maintain backlog-free operations by optimizing and automating user review processes.

• Create a smooth and clear experience for both users and employees involved in the review processes by mapping out the EDD process, identifying painful inefficiencies, and proposing ways to eliminate, simplify, or automate them.

This challenge is perfect for you if

• Deep understanding of KYC, AML, and EDD principles, preferably with hands-on experience in a financial or regulated environment.

• Proven expertise in managing and using AI skills aimed at automating operational processes.

• Strong analytical and problem-solving skills.

• Proven track record of analyzing, mapping, and optimizing complex operational processes to enhance efficiency.

• Fluent in English - Communicate effectively in a global team, ensuring collaboration and clarity across all project stages.

Curious to see how we make life easy?

Your space to perform

We give you the space and the tools you need to succeed

Great, international colleagues who share your mindset

Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years

We support growth with bunq Academy and €1500 annual learning budget

A massive discount with Urban Sports Club for your wellbeing (in the Netherlands)

♀ A Multisport gym card for your health and wellbeing (in Turkey)

Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices )

A MacBook so you can Get Shit Done with us

Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

An optional pension plan with monthly contribution from bunq (in Netherlands)

⚕ Private health insurance, just in case (in Turkey)

Monthly contribution to your phone and internet bills

Friday drinks and other celebrations - bunq style

Hybrid

Amsterdam

Istanbul

Support & Operations

40

hours per week

2342460

Hybrid

Amsterdam

Istanbul

Support & Operations

40

hours per week

2342460

How we hire

Curious how our hiring process works? Here's what to expect before you land your dream role.

How we hire

Curious how our hiring process works? Here's what to expect before you land your dream role.

How we hire

Curious how our hiring process works? Here's what to expect before you land your dream role.

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Life at bunq

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Discover bunq

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Life at bunq

Get to know what it's really like to work at bunq-from the people, to the purpose, to the perks.

Discover bunq

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Life at bunq

Discover bunq

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.