Gastvrouw / Receptioniste vacatures

Working at Okura Hotels

Receptionist | Front Office Department

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Front Office Receptionist to strengthen our team. Are you guest orientated, with a passion for high end hospitality and possess the strong communication skills? Then this vacancy is for you!

What can you expect

The Front Office team is responsible for welcoming guests, check in and out procedures and offering information and service. The Front Office team is also responsible for guiding guests to their rooms and handling payments.

As a receptionist you will make guests feel welcome and satisfied with the hotel and their room. Your tasks consist of assisting and checking in and out guests. At Hotel Okura Amsterdam, the Okura standards are applied, being based on the standards of The Leading Hotels of the World. Your main tasks will be:

• The welcoming of guests in a friendly and courteous manner and showing guest recognition as much as possible;
• The checking in and checking out of guests in an efficient and professional manner, according to the hotel procedures and standards of The Leading Hotels of the World;
• The registration of guests according to hotel procedures;
• Maintain contact with the guests and handle accordingly to complaints, request and inquiries to ensure that the high standards are being delivered;
• Inform Housekeeping and Room service in regards to early check-ins, late check-outs and room changes;
• Remain informed of all (daily) activities, meetings and events within Hotel Okura Amsterdam;
• Answer internal and external phone calls in an efficient and courteous manner;
• Report possible unusual occurrences and requests to the Front Office Supervisor or Front Office Manager;
• Attend shift briefings and monthly departmental meetings.

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shifts throughout a 7-day work week with times such as: 07:00 - 15:00, 11:00 - 19:00 and 15:00 - 23:00. You will work 5 days per week, 7.6 hours a day. You are available to work on holidays.

What do we offer?

• Contract: 1 year with the possibility of extending. We want you to stay!
• Salary: Group 5. Click HERE for the salary scale
• Bonus: 1 month salary if GOP results are met
• Travel Costs: From 10 KM travelling distance
• Holidays: 25 vacation days and 7 days national holiday compensation based on a full time contract
• CAO: The Uniform Conditions for the Hotel and Catering Industry

• Extensive development opportunities to improve day by day. We offer an online e-learning system with more than 300+ courses. Moreover, we offer specific courses from our Training Manager, such as: Lean White Belt Training and the Extraordinary Guest Experiences training;
• Room to share initiatives, ideas and improvements, based on the Lean philosophy. Doesn't matter if you have worked with us for a week, month or year: We want to hear your thoughts;
• Once per year 50% staff discounts in one of our restaurants (Lucky you!));
• The whole year round 20% staff discounts in one of our restaurants;
• Free meal in the canteen;
• Great staff events (annual staff party, Sinterklaas, team outings, bootcamp);
• Depending on your position, you will receive a uniform or dry cleaning reimbursement;
• Parking facilities for management positions;
• Vitality days and monthly health days;
• €1000,- trainings budget per year
• After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest!

• Possibility to do cross trainings to learn more about other departments, for example, take a look at the Japanese kitchen
• Employee of the month: receive € 100, - net, a stay in the hotel with a dinner in Serre Restaurant;
• Employee of the Year: Receive a complete trip to Japan!

What are we asking?

Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:

• Is also available in the evening;
• You possess a (Middelbare) Hotelschool diploma;
• Experience (1-2 years) within a similar position within the Front Office;
• Fluent in both Dutch and English (oral and written);
• Knowledge of German, French and Spanish is an advantage;
• Knowledge of the Opera system is an advantage;

Enthusiastic? That's great, please apply!

Please apply via the button below, we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process. Hotel Okura Amsterdam is an international five star hotel. We provide exquisite, authentic service, cuisine and experience for each and every guest, underpinned by a deep-rooted, proud cultural heritage. By stepping into our world, you will discover that Eastern and Western influences are uniquely entwined by our blend of Japanese and Dutch culture. A pursuit of perfection drives us: every detail, every action, is rooted in achieving unsurpassable guest satisfaction . Together, all 380 employees make sure that every guest, on average 1000 guests per day, are being given the personal attention to create the most extraordinary experience. In order to be able to guarantee this, Hotel Okura Amsterdam is looking for an enthusiastic colleague to reinforce their team. Can you function well at any time of the day? Are you also flexible, hospitable and would you like to be behind the most beautiful Front Office desk in the Netherlands? Then quickly apply for this vacancy!

Application Procedure

Below is a brief overview of our application process.

Introduction via phone

Once your application has been evaluated, we will call you for a brief chat and ask you a few questions about your application. We will also explain the next steps in the application process.

First interview

In this interview, we get to know each other better. We are pleased to share information about Hotel Okura Amsterdam and the position and there is room for you to ask your questions. Of course, we are also curious about you and whether we are a match!

In this interview, we will dive a bit deeper into the position itself as we will ask you questions about your competencies and more detailed questions about your previous experience in relation to the position.

Your first working day!

Contact information

Hotel Okura - Amsterdam

Ferdinand Bolstraat 333

1072 LH Amsterdam

The Netherlands

• To Contact