Model vacatures in Ridderkerk

Digital Service Center Lead

Date: 26 Nov 2025

Location: Ridderkerk, ZH, NL

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Digital Service Center Lead we're looking for?

Your future role

Take on a new challenge and apply your digital transformation expertise in a new cutting-edge field. You'll work alongside dynamic and innovative teammates.

You'll drive Alstom's digital service transformation by ensuring the data infrastructure for real-time monitoring, predictive models, and condition-based maintenance is fully operational and continuously evolving. Day-to-day, you'll work closely with teams across the business (data specialists, fleet managers, and internal stakeholders), develop new data-driven products using scrum methodology, and much more.

You'll specifically take care of leading and coaching a team of data and operations specialists, but also act as the representative of the Fleet Support Center within Alstom and with customers.

We'll look to you for:

• Leading, developing, and coaching a team of 5-6 data and operations specialists.

• Delivering a reliable data infrastructure and meeting KPIs such as data availability, rule reliability, and cost savings.

• Executing daily service activities in line with SLA's and customer contracts.

• Providing monthly performance reporting and defining improvement actions.

• Driving the development of new data-driven products and services using the scrum methodology.

• Communicating regularly with customers, fleet managers, and internal stakeholders.

• Representing the Fleet Support Center within Alstom and with customers.

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

• Bachelor's degree in Business ICT, Business Administration, Data Science, or Engineering (with relevant data analysis expertise).

• Experience with data infrastructures, modelling, and algorithm development.

• Skilled in tools such as PowerBI or Tableau.

• Programming experience in SQL, Python, or R is an advantage.

• Familiarity with scrum/agile methodologies.

• Experience in rail/rolling stock or maintenance environments is a plus.

• Strong leadership skills to grow, motivate, and inspire a high-performing team.

• Proactive and innovative mindset, with a focus on high standards.

• Customer-focused approach with the ability to translate customer needs into data-driven solutions.

• Process-oriented and results-driven, with a structured approach and continuous improvement mindset.

• Excellent communication skills to connect with customers, engineers, and management.

• Fluent in Dutch and English; German is an advantage.

• Experience in change management and stakeholder influencing is a plus.