Operations Manager vacatures bij Bunq

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Head of Operational Branches

Hybrid

Amsterdam

Support & Operations

Ready to get shit done?

At bunq, we're more than just a bank - we're on a mission to transform how people experience banking! Imagine being able to bank like a true local all across Europe. With your vision and leadership, you will ensure that every bunq user feels at home, no matter where they are. By building branches that deliver seamless services-including local IBAN functionality-you'll eliminate barriers like illegal IBAN discrimination and demonstrate operational excellence. Together, we'll Make Life Easy for everyone, everywhere

Think you're up for the challenge? Join us in making a meaningful impact on users' lives while scaling efficient branch operations across Europe

Take ownership:

As our Head of Operational Branches, you'll take ownership and make an impact by:

Build the EU Expansion Playbook for Operations

• Craft and implement scalable, tech-driven frameworks that allow seamless integration of operational processes with local banking requirements and regulations.

• Use data and insights to optimize the Playbook for cross-functional and cross-regional success.

Lead and Scale a Team of Country Operational Branch Managers (5-15 people)

• Hire and lead high-performing, distributed teams.

• Create an inspiring growth culture while ensuring alignment with bunq's vision and goals.

Act as the Strategic Voice for the Entire Branch Network

• Liaise with senior leadership, regulators, and cross-functional teams to advocate for seamless compliance and technology-driven operational efficiency.

• Effectively communicate bunq's strategy and adapt operational processes to European AML/CFT and banking regulatory trends.

This challenge is perfect for you if

• Experience: You bring experience, particularly in designing and implementing high-performing, scalable operational frameworks.

• Expertise : You have deep knowledge of European AML/CFT regulations, banking laws, and compliance frameworks.

• Leadership: You excel in coaching distributed senior teams to deliver outstanding results in a high-performance environment.

• Influence: You're skilled at aligning with senior leadership and driving cross-functional strategies using aggregated data and insights.

• AI & Innovation: You're passionate about integrating AI into compliance operations solutions and can effectively advocate for tech-driven operational changes.

• Communication: You're clear, concise, and persuasive in both verbal and written interactions-especially when engaging regulators or stakeholders.

• Tech Savvy: You use your understanding of data, operational processes, and emerging trends to implement user-first and solutions-based approaches.

Your space to perform

We give you the space and the tools you need to succeed

Great, international colleagues who share your mindset

Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years

We support growth with bunq Academy and €1500 annual learning budget

Massive discount with Urban Sports Club

Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices )

A MacBook so you can Get Shit Done with us

Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

An optional pension plan with monthly contribution from bunq

Monthly contribution to your phone and internet bills

Friday drinks and other celebrations - bunq style

Hybrid

Amsterdam

Support & Operations

40

hours per week

2360968

Head of Operational Branches

Hybrid

Amsterdam

Support & Operations

40

hours per week

2360968

Head of Operational Branches

How we hire

Curious how our hiring process works? Here's what to expect before you land your dream role.

How we hire

Curious how our hiring process works? Here's what to expect before you land your dream role.

How we hire

Curious how our hiring process works? Here's what to expect before you land your dream role.

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Discover bunq

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Life at bunq

Discover bunq

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Life at bunq

Discover bunq

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.