Service Project Engineer vacatures bij Fizyr

Posted on Dec 11, 2025

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Who you are

In this role you will be working as part of our Customer Success team. You have a calm, collected demeanour and commitment to customer service. You will be installing and engineering our robotic automation projects in collaboration with our International Integration Partners. You will be asked to implement, configure and troubleshoot.

• 5 or more years experience in customer-facing technical role
• Experience in an automation and robotics environment
• Associate's Degree (Software, Vision, AI, mechanical or Electrical), Bachelor's Degree preferred
• Confidence around electro-mechanical systems and a zest for diagnosing new systems
• Technical documentation experience (reading, creating, editing)
• Self starter with ability to work productively with minimal supervision

It would be great if you had

• Experience using vision systems for inspection and point of interest interpolation
• Automation, robotics and PLC experience
• Experience in an electronics manufacturing environment or similar
• Familiarity with code, command line interfaces, and can find your way around a LAN (Producion-style coding is not required)

What we offer

You'll join a team that's redefining the future of intelligent robotics. We offer a fast-paced, innovative environment where ideas quickly turn into real-world solutions. Expect freedom to experiment, access to cutting-edge technology, and a culture built on curiosity and teamwork - plus the stability and support to grow your career alongside industry-leading experts.

• You will be responsible for multiple robotic implementations deployed to a major tech customer
• You will be interacting with partners and their customers about performance of our software
• You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
• You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customers production leads
• Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
• Maintain status reports at various levels of detail and synthesis
• Educate and train customers on software operation, maintenance, and troubleshooting
• Provide excellent customer service, actively listen to customer concerns, and address issues
• Travel up to 20% of your time, mostly for training

Our experienced team knows vision AI, point clouds, neural networks, and cascade learning inside and out. While others talk theory and hype, we've spent years building and running real solutions that solve everyday business problems.

What makes us who we are

Join our team

Innovation & Continuous Learning

We are dedicated to excellence and challenge each other to deliver high-quality results. Our team never settles for the norm and constantly tries to improve its overall performance.

We are a dynamic, international team with a strong bond. Our focus is on long-term partner-ships based on trust and transparency. We have many years of experience and we love being helpful by sharing our knowledge.

Impact & Customer-centricity

We are an ally to our partners and dedicated to delivering the best results possible for them. As front-runners we are proactive and very confident that our work can help our partners succeed.

We empower one another to be the best version of ourselves and promote open dialogue. We have created an environment where everyone's voice can be heard. We appreciate new thoughts and ideas and celebrate all cultures.

Life at Fizyr

We believe in rewarding talent and dedication. Enjoy competitive pay that reflects your skills and contributions, paired with our stock appreciation plan to share in the company's success.

Our playing field is global. We empower you to thrive wherever you work best. Our flexible work location policy lets you choose from remote, hybrid, or in-office options, giving you the freedom to balance life and work.

At Fizyr, you can benefit from a generous commuting allowance to make your daily travel to work seamless and stress-free!

At Fizyr, you get 29 vacation days + public holidays to make sure you have ample time to recharge and thrive.