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Digital Commerce Specialist - Salesforce

• Posted 2 months ago

• Full time
• Rotterdam
• Posted 2 months ago
Olijo

Digital Commerce Specialist - Salesforce (Group)

Rotterdam (Kop van Zuid) | Full-time

B2B Digital Commerce | Salesforce | Global Platform | High Impact Role

Add Element [E] to your daily formula

At IMCD, Element [E] stands for our people and their entrepreneurial mindset, the driving force behind our success.

As Digital Commerce Specialist - Salesforce , you shape how IMCD serves customers digitally in 60+ countries; improving adoption, experience and commercial impact of MyIMCD, our global B2B platform.

This is a group-level role with real influence: you translate customer and business needs into smarter digital solutions, guide countries forward, and continuously improve how digital commerce drives growth.

Your impact

You will:

• Own and evolve MyIMCD : Drive global adoption, usage and continuous improvement of IMCD's B2B customer platform.
• Turn insight into action : Analyse customer behaviour, platform data and feedback to identify opportunities for better UX, conversion and engagement.
• Shape the digital roadmap : Translate business needs into clear backlog items and work closely with developers, architects and external partners.
• Enable countries to succeed : Support local teams with onboarding, training, best practices and guidance. Helping them grow digital maturity and results.
• Be the bridge : Align Sales, Marketing, IT and Digital to drive priorities forward.
• Measure what matters : Provide stakeholders with clear, actionable insights via dashboards and KPIs (e.g. Tableau, Google Analytics).

What makes you successful in this role

You are someone who:

• Understands B2B digital commerce and how platforms support commercial excellence.
• Enjoys stakeholder management in a complex, international organization.
• Has hands-on experience with Salesforce (Sales Cloud required; Commerce / Experience Cloud is a plus).
• Has an entrepreneurial spirit, 'get things done' mentality and strong problem solving skills.
• Is comfortable working in agile environments with sprints, backlogs and external development teams.
• Thinks analytically and uses data to drive decisions.

Your background