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Customer Service Representative

• Hybrid
• • Teesside , England , United Kingdom
• Liquid - Account Management

Job description

Ambitious People Realising Creative Logistics Solutions.

Where will you be working?

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries . Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers , 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

The Role

We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Liquids team. In this key role, you'll be the trusted partner for your customers -managing their requests from the transport order right through to delivery. You'll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service.

In this dynamic role, you'll:

• Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish.

• Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis.

• Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements .

• Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.

Job requirements

Successful candidates

As Customer Service Representative , you'll thrive if you enjoy a fast-paced environment and are eager to contribute to the success of our growing business.

The ideal candidate will have:

• Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.

• Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands .

• Strong interpersonal and communication skills , with the ability to build collaborative relationships with customers and internal teams.

• Outstanding sense of responsibility, with a pro-active and structured approach to customer centricity.

• A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them.

• Confidence in managing multiple priorities , working at pace, and consistently meeting deadlines.

• A growth mindset - eager to learn, open to feedback, and motivated to pursue ongoing training and professional development

What we offer:

At Den Hartogh Logistics , we believe people are our greatest strength. When you join our team, you can expect:

• A culture built on trust, ownership, and responsibility , where your contributions truly matter.

• A dynamic and innovative work environment , with operational excellence, continuous improvement, and teamwork at its core.

• Opportunities for professional growth and personal development , supported by tailored training programmes.

• A competitive benefits package , including:

Sounds good?

Want to know more? Contact Langridge, People & Culture Co-ordinator ( ) or apply directly via the button below.

Hybrid

• Teesside , England , United Kingdom

Liquid - Account Management