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Clinical Customer Engagement Manager

Location Best, Noord-Brabant, Netherlands Job Type Full time Job Id 542360 Posted Date: 10/14/2025

JOB DESCRIPTION

Job Title

Job Description

Clinical Customer Engagement Manager

As a Clinical customer engagement manager you work on the implementation and execution of a strong market readiness and market expansion program. Accountable for MR customer visits, execute MR demos at tradeshows, and proof point collection with your strong clinical knowledge, hands-on expertise in MR as well as communication skills and strong drive for success.

Your role:

• Drives clinical programs to support market readiness and post-market growth initiatives.
• Contributes to the global clinical post-market strategy ,including segmentation, speaker bureaus, and peer-to-peer market activities.
• Builds and maintains a competitive clinical content database (e.g., images, examcards) aligned with product value propositions.
• Collaborates cross-functionally across internal teams and global markets to drive clinical adoption and knowledge sharing.
• Provides training to empower clinical experts and enhance customer engagement.
• Deliver customer product demonstrations

You're the right fit if:

Minimum Required Qualifications

Education

• Bachelor's/ Master's Degree in Business Administration, Healthcare Administration, Medical Technology or equivalent

Work Experience

• Minimum 5 years of experience with Bachelor's in areas such as Healthcare Technology, Product Management, Medical Technology, Medical Sales, Clinical Marketing or equivalent.

Preferred Qualifications

• At least 5 years of experience as MR Operator, or Applications Specialist
• Good knowledge of the MR technologies (imaging, post-processing, workflow) that currently dominate the MR market and familiarities with other imaging modalities (CT, XRay, US)
• Good clinical knowledge allowing to understand customer needs and value drivers in the healthcare imaging domain and more specifically MR.
• Boldness to support market readiness and expansion whenever possible, exploiting Philips technologies, market positions and brand
• Ability to synthesize market and customer feedback into insights helping clinical adoption
• Ability to deliver in a complex environment (high-end technology, highly professional customers, and global scope) to meet demanding business targets
• Willingness to travel around 20% annually to major congresses and other events.
• Strong communication skills and ability to lead a multi-functional and global team to contribute to market readiness (clinical adoption) and market expansion. Ability to relate and communicate with different levels and functions in the organization

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