hbo vacatures bij PPHE Hotel Group

HR Service Center Manager

Location: Regional Office The Netherlands, Netherlands

Department: Human Resources

Job Level: Team Member

Job Type: Full Time

Hours per week: 38

Job Reference: req14413

Date Posted: 29 October

We're hiring a HR Services Manager ! Are you ready to lead the heartbeat of HR?

Location: Amsterdam or London Head Offices, remote working options available

Language needed: Must be able to speak both English and Dutch

At PPHE Hotel Group, we create valuable memories for our guests and that starts with our people. We're looking for a forward-thinking HR Services Manager to lead our centralized HR support functions in Amsterdam and London.

In this key role, you'll manage a high-performing team delivering seamless HR services. From onboarding to offboarding, ensuring compliance, consistency, and a service-first mindset that reflects our hospitality values. You'll drive process improvements like automations, champion HR tech, and be the go-to expert for complex queries and operational insight.

About the role:

• Proactively and efficiently lead a team of HR Service Centre professionals
• Manage the day-to-day operations of the HR Service Centre, ensuring timely and compliant handling of employee lifecycle processes
• Identify and implement process improvements and automation to increase efficiency and reduce manual work, collaborating with People Technology and HR teams to ensure processes meet the needs of hotel operations.
• Act as a key escalation point for complex or sensitive queries.
• Ensure all HR transactions and records are compliant with GDPR, employment law, and internal audit requirements.
• Support internal audits and contribute to risk mitigation strategies.
• Provide regular reporting and insights to Senior HR Leadership on Service Centre performance, trends, and opportunities for improvement.
• Monitor and report on SLAs, KPIs, and other performance metrics.

About you:

• Ability to speak English and Dutch
• Proven experience managing an HR shared service or Service Centre, ideally within hospitality, retail, or multi-site environments.
• Strong understanding of HR processes and systems. We are currently moving to the Dayforce system
• Hospitality mindset with a passion for delivering exceptional employee experiences.

The benefits of working with us:

• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Competitive salary
• Tasty meal during shift
• Industry pension plan
• 25 days holiday
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €200 net pm based on full-time employment)
• Recommend a friend scheme (earn up to €750 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)
• Discount on the collective health insurance from VGZ
• Departmental incentive schemes
• Great (online) Learning & Development opportunities to grow your career
• An advanced onboarding program
• Access to the hotel gym during low peak hours