Client Service Director vacatures bij Wolfstreet

Who are we?

Wolfstreet is a creative & production agency based in Amsterdam, specializing in visual content production. We develop impactful integrated campaigns and content for brands and agencies by utilizing our in-house expertise across strategy, creative, production, and post-production. Our clients include some of the most exciting brands of today, such as Takeaway.com, Vinted, Adyen, The Vegetarian , Picnic, and Catawiki.

Who are we looking for?

We're looking for a Business / Client Director to lead growth and client success across Wolfstreet. This is a hybrid role - part strategic commercial lead, part hands-on account/client leader. Someone who's driven to truly understand where we can add real value for clients - and who can translate that into clear strategy, stronger relationships, and consistent growth. Someone who brings experience from a respected agency or production-forward shop, with a track record on delivering success at high-profile brands and demanding campaigns.

This position is for 32-40 hours per week and based in Amsterdam, the Netherlands. At the moment, we do not offer relocation assistance.

Key Responsibilities:

• Commercial leadership: You lead new business through inbound leads, new introductions, referrals and partnerships, and you actively leverage your network to open the right doors. You help shape our commercial strategy - from positioning and proposition to pitch strategy, creative focus and pricing. You spot and unlock growth opportunities within existing clients through upsell, cross-sell, retention and expansion. You run a confident pitch process - from first conversation, through ownership of proposals - all the way to a signed scope.
• Client leadership: You own key client relationships end-to-end and act as a trusted strategic partner. You lead key accounts and set projects up for success from day one - sharp briefs, clear scopes, realistic timelines, solid budgets, and aligned expectations. You work closely with Creative and Production leadership to balance ambition, feasibility, and delivery. You keep quality high, collaboration smooth, and outcomes clear.
• Team leadership: You lead and develop our 2 FTE account team, helping them grow in skill, confidence, and ownership. You coach day-to-day and through bi-weekly 1:1s, set clear goals, and create a high-performing rhythm. You're responsible for hiring when needed, onboarding, performance reviews, and making sure the team has the right structure, priorities, and support to succeed. You represent the voice of the account team - improving processes, removing friction, and aligning with Creative and Production so projects run smoother and smarter. You create an environment where people feel backed, challenged, and proud of the work.
• Company leadership : You'll play a key role in shaping Wolfstreet's next chapter as you will be part of the management team. Beyond leading commercial performance, you help make company-level decisions on strategy, workflow, priorities, ways of working, and profitability. You contribute to broader leadership topics too - team structure and hiring, performance and development, culture, and operational improvements.
• Reporting & Collaboration: You bring structure, clarity and predictability to how we run the commercial side of the business - forecasting, pipeline ownership, account planning, weekly rhythms, and contact logs. You work in our CRM and keep it clean and accurate, making sure opportunities, next steps, leads, and priorities are always tracked. You will regularly report to the Managing Director and management team, delivering clear, concise reports and presentations that highlight key results, action points, and areas for improvement.

Requirements: