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Global Customer Success Director

#Team #Vecos #Hiring #CustomerSuccess #Leadership

Are you a commercial‑minded customer success leader ready to make global impact? At Vecos, we're looking for a Global Customer Success Director who combines strategic vision with hands‑on execution to elevate customer value, accelerate growth, and scale our Global Customer Success organization.

Who We Are

Vecos empowers millions of people to work where, when, and how they want. Our smart locker platform, already active in 63 countries, fuels the world's most dynamic workplaces, trusted by global innovators including Nike, Deloitte, Microsoft, SAP, Unilever, PwC, and GSK.

As the market leader, we continue to set the standard through cutting‑edge technology and a culture built on talent, teamwork, and innovation.

Your Opportunity: Global Customer Success Director

In this leadership role, you will build and scale our global Customer Success organization to deliver maximum value, retention, and expansion across all regions. You will work closely with Sales to drive revenue growth and deliver a consistent, world‑class customer experience for our global client base.

Your team includes Program Managers steering Global Onboarding Programs for strategic clients, a dedicated Benelux Customer Success Manager, regional Customer Success Specialists, and Product Specialists for advanced technical support.

What You'll Own

Strategic Leadership

Create, scale, and execute a global Customer Success strategy that strengthens value delivery and boosts long‑term customer health.

Commercial Growth

Design and implement frameworks for upsell, cross‑sell, and adoption‑led expansion-while personally driving commercial opportunities with our high value customers.

Global Account Consistency

Ensure seamless service delivery worldwide, with strong focus on Global accounts and Global program execution.

Adoption & Value Realization

Monitor usage insights, lead QBRs, and trigger expansion plays to deepen customer engagement.

Retention & Renewals

Oversee global renewals across SaaS, hardware, and multi‑year SLA agreements to secure long‑term partnerships.

Performance & Forecasting

Define KPIs, strengthen forecasting accuracy, and elevate our global Customer Success reporting framework.

Team Growth & Development

Recruit, mentor, and empower high‑performing Customer Success Managers, Specialists, and Program Managers to execute at excellence.

What You Bring

• Proven experience leading global Customer Success teams in SaaS or technology environments
• Strong commercial mindset with at least 10 years experience in Sales
• Outstanding leadership, relationship‑building, and communication skills
• Ability to translate complex tech solutions into compelling business value
• Fluent English & Dutch; additional languages welcome
• Strategic thinker with a bias for action
• Bachelor's or Master's degree in business, IT, or related fields

What We Offer

• A defining leadership role in a fast‑scaling international organization
• Hybrid working possibilities
• Competitive salary and benefits
• A collaborative, innovative culture with room to grow and shape the future
• The chance to influence global strategy and leave a meaningful mark

Ready to lead Customer Success at a global scale?

Send your CV to Brigitte Esteves, Manager People & Culture , at .

We can't wait to welcome you to our leadership team.

#Eindhoven #Hybrid/RemotePreferred

Are you ready to make an impact and grow with us? Brigitte Esteves (Manager People & Culture): .