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AV Field Support Service Specialist

• Remote
• • Utrecht , Utrecht , Netherlands
• €2,980 - €4,730 per month
• SS41 - Service Engineers

Job description

Position: AV Field Support Service Specialist

Location: Netherlands - across various client sites in the Randstad area (Amsterdam, Rotterdam, The Hague, Utrecht) and North Brabant

Salary: Depending on experience - €3,000 to €4,730 per month plus benefits and a vehicle

Hours: 32-40 hours per week

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With comprehensive capabilities, decades of experience, and expanded delivery teams, we empower global businesses to thrive in the hybrid world, and we are committed to driving a new era of inspiration and opportunity for our people, clients, and partners; one seamless experience at a time.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

As we continue to grow, we now have an exciting opportunity for an additional Field Service Engineer who will be responsible for performing repairs and maintenance on AV equipment and installed integration solutions for our high-end clients.

Key Responsibilities:

• Diagnosing issues with non-functioning audiovisual and/or video conferencing systems

• Resolving faults or creating (temporary) workarounds

• Replacing equipment and initiating the RMA (Return Merchandise Authorization) process

• Ensuring follow-up actions for issues that cannot be resolved on-site

• Performing administrative tasks related to the work

• Conducting functional tests, assessing equipment condition, checking active assets/firmware versions, initiating follow-up steps for identified issues, and ensuring proper reporting

• Participating in scheduled on-call duties outside regular office hours

Skills and Experience:

• MBO (technical) working and thinking level, level 3/4

• VCA VOL certification

• Practical experience with electronics, video, and audio equipment

• Basic knowledge of control and computer systems, networks, and video communication systems

• Good command of Dutch and English, both spoken and written

• Possesses the necessary technical knowledge and keeps it up to date through self-study and mandatory training/certifications/education provided by Yorktel-Kinly

• Holds a category B driving license

What Yorktel-Kinly offers you:

• A competitive salary;

• 8% holiday pay;

• A full-time job that you can fulfill partly from home and from the office (Breda);

• 27 vacation days per year on a full-time basis + the day after Ascension Day off;

• Good pension scheme;

• Travel allowance of €0.23 per kilometre for commuting or an NS business card;

• A mobile phone and laptop;

• Flexible working hours;

• Organized free lunch at the office and fresh fruit that you can grab at any time of the day;

• A working environment where employees are central and fun is paramount;

• Cozy Friday afternoon drinks, team outings, and an event team that organizes a big party for colleagues at least 2x a year;

• Attention to vitality, including 2 weekly boot camp, padel tournaments, canal run, lunch walks;

• 1 working day per year to volunteer for a cause of your choice

• Collective health insurance with CZ with a discount for the whole family and an annual health check

At Yorktel-Kinly, we are united by a commitment to providing a work environment that is as inclusive, responsible, and welcoming as possible for all of our teams and potential employees. We look forward to your application and hope to see you at Yorktel-Kinly soon.