Mentor vacatures in Wageningen

• Sr Consultant Service Now

Vacancy

Sr Consultant Service Now

article_published_on_label October 20, 2025

Your job

Wageningen University & Research is a leading institution recognised for excellence in teaching, research, and innovation. As part of our digital transformation journey, we are investing in the ServiceNow platform to improve visibility, efficiency, and service delivery across our IT environment.

We are seeking a Senior ServiceNow Consultant (Discovery Specialist) to join our Enterprise Service Management (ESM) team. This role will be instrumental in ensuring the effective implementation and optimisation of ServiceNow Discovery to support the accuracy and governance of our Configuration Management Database (CMDB).

The Enterprise Service Management Team is part of the central IT department of WUR. Our IT department, consisting of 200 employees, is responsible for providing a modern ICT environment for education and research. We work in multidisciplinary teams to tackle current challenges in the areas of digitalization, self-service, security, data management, high-performance computing, and cloud strategy. As such, there are plenty of development and career opportunities available for specialists at various levels. Wageningen University & Research was elected as the best employer for IT specialist by Computable in 2024.

Key responsibilities

• Lead the design, configuration, and deployment of ServiceNow Discovery .
• Manage and optimise MID servers, probes, sensors, patterns, and schedules to ensure comprehensive and accurate IT asset discovery.
• Understand how Agent Client Collector (ACC) works and be able to manage and upgrade it
• Contribute to the development of standards, policies, and best practices for ServiceNow Discovery and CMDB.
• Understand the ServiceNow data model (CSDM) and be an advocate of the model towards the organization
• Support colleagues through knowledge transfer and mentoring.

Your qualities

You will bring:

• Bachelor's degree in computer science, Information Systems, or related field.
• You read and speak both Dutch and English fluently.
• Significant hands-on experience with ServiceNow Discovery and CMDB (minimum 3 years' experience in Discovery, with 5+ years in ServiceNow).
• Strong knowledge of IT infrastructure (servers, networking, databases, cloud platforms, and virtualisation technologies).
• Practical expertise with Discovery configuration and troubleshooting, including MID server management and ACC configuration.
• Proficiency in scripting (especially JavaScript).
• Excellent communication skills, able to work with both technical teams and non-technical stakeholders.
• ServiceNow CIS - Discovery or ITOM certification (desirable), plus CSA certification (required).

We offer you

Wageningen University & Research offers excellent terms of employment . A few highlights from our Collective Labour Agreement include:

• working hours that can be discussed and arranged so that they allow for the best possible work-life balance;
• sabbatical leave, study leave, and partially paid parental leave;
• there is a strong focus on vitality and you can make use of the sports facilities available on campus for a small fee;
• a fixed December bonus of 8,3%;
• excellent pension scheme.

In addition to these first-rate employee benefits, you will of course receive a good salary. We offer, depending on your experience, a competitive gross salary of between € 4,045 and € 6,228 for a full-time working week of 36 hours, in accordance with the CLA Wageningen Research (scale 11). Additionally, a contract for 32 hours can be discussed. First, we offer a one-year contract with the intention of converting it into a permanent contract. Of course, we are happy to have a conversation with you if you have any questions about this.

Wageningen University & Research encourages internal advancement opportunities and mobility with an internal recruitment policy. There are plenty of options for personal initiative in a learning environment, and we provide excellent training opportunities. We are offering a multi-faceted position in an international environment with a pleasant and open working atmosphere.

You are going to work at the greenest and most innovative campus in Holland and with your work you have a clear and positive impact on society. At WUR we work on the most pressing challenges of our time, like climate change and feeding the world in a sustainable way. For more information about this position, please contact Diana Hoogeveen, department manager Development, telephone, or by e-mail

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