Software Design Engineer vacatures bij Avular

Service & Support Engineer

• Service support engineer

Service & Support Engineer

We're looking for a service & support engineer to join the Avular Team!

Do you get energy from solving technical challenges and being the go-to person when systems need to run smoothly? Do you like to combine your technical skills with structured problem-solving and clear communication? Then this is your chance!

As our Service & Support Engineer , you'll be the frontline owner of service requests: delivering fast, first-time-right fixes while helping to build the foundation of our Service & Support organization. You'll make sure customers experience excellent support, while also aligning closely with R&D to facilitate knowledge sharing.

From intake and triage of requests, to troubleshooting, remote fixes, and coordination of on-site interventions, you'll be the key player ensuring our customers stay up and running. Along the way, you'll capture knowledge, improve processes, and provide input for product improvements.

YOUR MISSION

Deliver high-quality service and support to Avular's customers with your hands-on approach, eye for detail and enthusiasm.

• Take ownership of customer service requests and resolve them with speed and accuracy

• Troubleshoot across software/controls, and hardware (electronics & mechanics)

• Execute remote updates and upgrades, and prepare and facilitate on-site interventions where needed

• Communicate clearly with customers: technical updates and next steps, in calm and concise language

• Escalate to R&D when necessary, with complete technical packages (logs, reproduction steps, analysis)

• Keep our knowledge base and runbooks up-to-date with every case handled

• Contribute to continuous improvement by sharing recurring issues and insights with R&D

WHO YOU ARE

You're a hands-on problem solver who loves diving into technical systems and making them work again. Independent, structured, and clear in your communication. You bring both technical expertise and a pragmatic mindset. On top of that, you:

• Have a broad technical foundation (software/controls, electronics/mechanics)

• Excel at methodical diagnostics: isolating variables, reproducing issues, analysing logs, and documenting findings

• Communicate technical facts clearly and consistent, both to technical and non-technical stakeholders

• Work with process discipline: accurate notes, time/materials capture, follow runbooks, and update the knowledge base.

• Are eager to help build a structured and future-ready Service and Support organization

WHY YOU'LL LOVE IT HERE

At Avular , work meets play in the best possible way. We're shaping the future of robotics, and we want you along for the ride. Here's what's waiting for you:

• Grow & Shine: Bring your vision and grow your career in a fast-paced, high-tech environment

• We've Got You Covered: Salary based on experience level, A non-contributory pension scheme and travel cost reimbursement mean less stress and more focus on what you love

• Share in Success: As part of our participation plan, you'll benefit directly from the company's growth

• Play Hard: Game nights, Friday drinks, epic team events, and celebrations make our office more than just a workspace

• Recharge Your Way: Enjoy 30 paid vacation days (plus national holidays) to unwind, explore, or simply relax

• Fuel for Greatness: Savor the best coffee, fresh fruit, and snacks to power your day

• Innovation Central: Work at our brand new office in Strijp-T, Eindhoven , a buzzing hub of forward-thinking companies and cutting-edge ideas

WHO WE ARE

At Avular , we're on a mission to revolutionize robotics: "With gorgeous tech, we accelerate the creation of mobile robotic applications that shape a brighter future for all."

From our home base in Eindhoven, we design the tech behind autonomous robots, crafting drones and driving robots from scratch.

Are you our new colleague?

Send your application, including your resume, to our Recruitment Business Partner Esther Haes, via [email protected]

Adding a motivation letter to your application is a plus.

COC

• 59394285

VAT

• NL853458273B01

Address

• Achtseweg Zuid 221

  5651 GW, Eindhoven

  Netherlands