Horeca vacatures in Made

About the position

Paradise & Wilderness is a specialised travel organisation with its own lodges, camps, vehicles and guides in Tanzania and Zanzibar. Thanks to our local presence, we can organise complete tours entirely ourselves, without intermediaries. This makes our trips personal, flexible and reliable.

We offer both private and shared safaris, beach stays in Zanzibar and unique adventures such as balloon rides and walking safaris. Everything is focused on experience, comfort and creating unforgettable moments in nature.

We are looking for motivated, accurate and customer-oriented English, German, French, Italian and/or Spanish-speaking Tanzania & Zanzibar Travel Specialists to join our team in Breda. You will be the first point of contact for all kinds of European guests who want to book a safari or beach experience and will guide them through the entire process: from the initial enquiry to the review email after their return home.

What will you be doing?

Customer contact & sales

• Responding professionally and quickly to incoming enquiries via email, telephone, chat or online platforms.
• Listening to and understanding customers' preferences, budget and expectations, and suggesting suitable options.
• Providing information about travel routes, accommodation, national parks, domestic flights, activities and prices.
• Present information in a clear, reliable and enthusiastic manner to convert leads into bookings.
• Advise on upgrades or extras (private safari vehicles, lodge upgrades, Zanzibar extensions).

Reservation management

• Complete management of the process: request → proposal → confirmation → payment → point of contact during the trip → aftercare.
• Coordination with internal lodges, operations teams, vehicles/logistics and external partners.
• Correctly registering and communicating special requests (dietary requirements, room layout, birthdays, mobility).
• Accurate data entry into booking systems and CRM.

Customer support before arrival

• Follow up with customers before and after confirmation to ensure a smooth process.
• Provide information about travel documents, visas, luggage, internal flights and general Tanzania travel information.
• Resolve any issues and ensure a stress-free experience.

Internal communication & process improvement

• Report trends, recurring questions and opportunities for improvement to the product or operations team.
• Participate in training courses on new lodges, seasons, routes and wildlife.
• Contribute to improving email templates and work processes.

What do you bring to the table?

• Native-level communication skills in at least one of the following languages:German, French, English, Italian or Spanish (written and spoken).
• English is a plus (professional level for internal communication and customer contact).
• Dutch is an advantage (if possible).
• Customer-focused, patient and solution-oriented.
• Experience in travel sales, hospitality, tourism or safari activities is highly desirable.
• Travel experience in Tanzania & Zanzibar is an advantage.
• Able to handle multiple requests simultaneously.
• Familiarity with CRM or booking systems is an advantage.

What do we offer you?

• A small but friendly team where cooperation and initiative are key.
• Training on wildlife, destinations and products.
• Opportunities for growth within a rapidly expanding safari organisation.
• Salary in line with the CAO Reisbranche + a commission scheme.
• Opportunities for advancement and room for personal development.
• Flexible working hours and opportunities to work on weekends (rota-based).
• Flexible working hours and opportunities to work partly from home.
• Discounts on our trips to Tanzania and Zanzibar.
• Travel and holiday allowances in accordance with the collective labour agreement.
• Room for creativity and the opportunity to make a real impact within the company.

Do you recognise yourself in the above profile and can't wait to inspire our guests to travel to Tanzania & Zanzibar? Apply now by sending an email with your CV and motivation letter to anouk@paradise-wilderness.com, for the attention of Anouk Arts. Any questions can also be sent to this email address.