vacatures in Strijbeek

AV Support Specialist

Remote Support

Tilburg

0.8 - 1.0 FTE

At First Impression, we're looking for a passionate AV Support Specialist who loves diving into the latest technological solutions. Do you have broad technical knowledge and a passion for audiovisual technology? Is the work you deliver to colleagues and customers always of the highest quality? Then we're looking for you!

Apply directly

Who we are

First Impression designs, develops and implements audiovisual concepts and solutions. We digitize spaces by combining digital signage and audiovisual technology with (interactive) content. This is how we connect people, moments and brands. We work with leading clients such as Basic-Fit, Rituals, Volvo, KPN, Jumbo and SPAR. With a team of over 220 experience experts, our AVenturers®, we put everything under the sign of experience. It's all about experience.

Besides the unique projects, what makes First Impression truly unique is the culture. We have an open and flat organization, filled with professionals who work with great passion. There is plenty of room for personal responsibility and personal development.

What will you do as a AV Support Specialist?

• Remotely troubleshoot and resolve AV-related malfunctions (2nd line support) to fix issues quickly and effectively.
• Communicate by phone and email with customers, external (IT) parties and internal stakeholders to resolve incidents.
• Organise and chair work meetings and evaluations to proactively address recurring AV issues and general incidents, and prevent future problems.
• Ensure clear internal and external communication about the provided solution or required next steps.
• Create realistic and clear expectations for customers and colleagues regarding the progress and handling of incidents.
• Guide AV-related changes and updates at customers in collaboration with the appropriate internal stakeholders.

It's all about (your) experience

You feel comfortable calling a customer about an issue. You don't panic under pressure and you feel responsible for resolving incidents and seeing them through to a successful conclusion. You like to put the customer first and you enjoy working together with others. Although you're not afraid to ask for help, you're also able to work independently and take ownership. Naturally, you involve your colleagues' expertise to achieve even better results. You also monitor the lead time of incidents both internally and externally. Because your field develops rapidly, you are eager to learn and you like to take initiative.

In addition, it's important that you:

• Have experience troubleshooting and resolving technical issues (2nd line).
• Are able to respond well to the expectations and needs of customers and colleagues.
• Naturally show involvement and can be positive and critical about both input and output.
• Are stress-resistant and perform well when facing unexpected situations or increasing workload.
• Are enthusiastic and stay up to date with trends and developments in AV hardware and software.

What we have to offer you

You will receive an excellent salary, fully aligned with your skills and added value. Our compensation model is based on this. After a few conversations, we can form a good picture of you and your value, allowing us to compensate you appropriately. Would you like an estimate in advance? Feel free to call us.

In addition to an attractive salary, we offer the following benefits:

• Vacation Days: enjoy 25 vacation days (for a 40-hour work week) with the option to purchase an additional 5 days annually.
• Vacation pay: receive 8% vacation pay to make your vacation plans even more fun.
• Beneficial pension scheme: we contribute 50% of your pension premium, so you can enjoy your future carefree.
• Travel allowance: you will receive €0.23 per kilometer for commuting from the first kilometer, regardless of whether you travel by bike, public transport or car.
• Personal development: Through our First Academy, you will have the opportunity to shape your own growth path.
• High-quality onboarding program: a comprehensive and structured onboarding program to give you a flying start, but most importantly, to make you feel at home quickly.
• Flexible working hours: for a healthy work-life balance.
• Focus on your vitality: twice a year we organize a First Fit Week to support and encourage your well-being.
• Independence and participation: work in a position with room for your ideas and suggestions for improvement.
• Unique projects: work on extraordinary experiences for major clients and well-known brands with-in a close-knit team.
• IPhone and laptop: top equipment to do your work nicely.

While working at First Impression is, above all, a lot of fun, you also receive plenty in return for your effort and contributions. We value our employees highly, which is why we act on that. It's no surprise that we have been named Best Managed Company two years in a row. We have also received a special award for our organizational culture, something we are, of course, very proud of.

And these conditions make First Impression truly unique:

Diversity leave and unpaid leave

You may prefer to take time off on a holiday you celebrate with family and friends for religious reasons rather than a national holiday. Or do you need more vacation days because of a bucket list item? You can!

Let the

AVENTURE®

begin

28

years of experience

50 +

countries

220 +

AVENTURERS®

Ready for take-off?

Apply for this job!