fulltime Callcenter Agent Klantenservice vacatures

Bedrijfsomschrijving

DHL Supply Chain is a leading international logistics service provider, known for its safe, professional, and pleasant working environment. Teamwork, development, and growth opportunities are highly valued. Employees appreciate the modern facilities, clear procedures, and positive atmosphere.

Our client DHL in Beringe is expanding its Customer Service team. That's why we're looking for you! A seasoned Customer Service jack-of-all-trades to join this team. Don't have much experience as a Customer Service Representative yet? But still interested? Then read on! DHL offers the necessary guidance to help you develop into this jack-of-all-trades.

As a Customer service agent, you will have a wide range of tasks. Your daily tasks will include administrative work such as customer-specific reports; advising existing customers and correctly handling questions and problems regarding shipments/orders (warehouse/transport) in order to maintain relationships; offering transport and/or warehouse solutions in such a way that both the interests of the customer and those of the organization are met. 

You will be part of a team of six colleagues and one supervisor who is responsible for the Cisco department. As a Customer Service employee, you will be able to determine your own shifts between 8:00 a.m. and 6:00 p.m. 

• Vocational education (MBO) level of working and thinking
• Knowledge of applicable computer applications
• Extensive experience in logistics and/or administrative work
• Good verbal and written communication skills in Dutch, English, and possibly German for providing information about products and/or services.
• Communication skills for maintaining contact with customers and problem-solving skills. 
• Service-oriented towards both customers and colleagues and persuasive when providing advice.

• Gross hourly wage between €15.00 and €20.00 (depending on experience)
• Travel allowance up to €9.30 per day
• Pension scheme from the first working day
• Career opportunities and room for development.
• Great facilities for relaxation during breaks, such as table tennis, table football, and a massage chair. 
• Easily accessible from Venlo, Helmond, Weert, Venray, and Peel & Maas. 
• Prospect of a permanent contract if you perform well.