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These legal grounds include:

• where this is necessary for the execution of the agreements with our customers and the provision of the services;
• where Multi-Value must comply with a legal obligation or a court order or to exercise and defend legal actions;
• where you have clearly made the information public;
• where this is necessary in the general interest; and

3.1 Our legitimate interests

• the seamless provision of services within the entire Multi-Value group of companies: if our services require the involvement of other Multi-Value companies, we share your information with these affiliated companies to provide and improve the services; for example, information managed by Multi-Value BV is transmitted to Multi-Value BVBA, which assists Multi-Value BV in executing mystery shopping assignments in several countries.

4.0.

4.1 From you or with your consent We collect various types of information from you when you provide it to us directly, when we request it from you or when you give us consent to obtain it from a third party. Below are some examples:

• when you register as a mystery shopper at Multi-Value, you provide your name, address, phone number, profile photo, e-mail address and equivalent information to us;
• when you become a mystery shopper at Multi-Value, but we do not yet have any assignments in your area, you can decide to provide your contact information to us and ask us to inform you when assignments do arise;
• when you request assignments or accept proposed assignments, you provide your invoice and/or payment details, so that you can be paid for the executed assignments;
• when you contact us with a request for support or comments, you can provide your contact information and a description of the problem to us, so that we can respond.

4.2 From your browser and device.

4.3 From third parties and public sources. Data processing takes place exclusively within the secure environment of IT company Shopmetrics.

5.1 Getting started with Multi-Value. In order to manage and provide our services, we use information to enable you to get started on your mystery shopping assignments for Multi-Value.

• We verify that you live at the address you gave us.
• We use your bank details to pay your executed assignments in a legally responsible manner.
• When you register, your personal information is used to set up your profile. This allows us to assign our customers' assignments in a targeted and automated manner based on your profile attributes and make sure the customer experience visits we organise for our customers are executed by shoppers who meet a specific profile.

6.0 Your rights

You can exercise a number of rights with regard to your information that we process. Some of these rights are generally applicable, others only in a limited number of cases. These rights are described below.

6.1 Access and portability. You can access a lot of your information on Multi-Value by logging into your Multi-Value account and by checking under 'My settings'. If you need additional access or if you are currently not registered as a mystery shopper at Multi-Value, please e-mail request a copy of your information from Multi-Value. Where this is required by law, we will make your information available in an easily accessible format and assist you in transmitting part of this information to third parties.

6.2 Rectification, limitation, erasure. You can also rectify, limit or restrict a lot of your information on Multi-Value by logging into your Multi-Value account. If you are unable to do this, if you do not have a Multi-Value account or if you want to deregister as a mystery shopper, please e-mail . Deregistering does not mean that all your information will be erased immediately. We will not keep your information longer than necessary. In order to resolve any disputes and to be able to meet our agreements with our customers, we will retain the necessary data for another year in our databases.

6.5 Complaints. If you have an account and you want to express your concern about our use of your data (and without prejudice to other rights that you may have), you have the right to do so with your local supervisory authority or the lead supervisory authority of Multi-Value, the Data Protection Authority.

7.0 Sharing information in the event of company reorganisation.

If the company is subject to reorganisation, such as a merger or acquisition of some or all assets, we may, in accordance with our legitimate interests, have to share information in the course of the transaction. In such circumstances, your information may be made public, if permitted by applicable law, in connection with a business restructuring, sale or assignment of assets, merger or other changes of control or financial status of Multi-Value.

10.0 Additional information

10.1 Account security. Multi-Value uses technical and organisational measures designed to keep your data safe, including the use of https on our web pages to reduce the risk of unauthorised interception of your communication during your visits to the website. Your data is collected and processed within the secure platform of Shopmetrics. As a mystery shopper, you use this secure platform to safely execute the requested and assigned jobs for customers. However, be aware that the internet is not a completely safe environment and we cannot guarantee that your personal information will not be intercepted or that inappropriate access will not be obtained. Keep your password safe and do not share it with anyone.