IT Support

Functieomschrijving:

This role focuses on delivering high‑quality technical support within a modern Microsoft 365 and Windows-based environment. You act as an escalation point for complex issues, ensuring smooth operations across identity, device management, and core productivity tools. The position combines hands‑on troubleshooting with involvement in system improvements, documentation, and IT project support.

Client Details

Our business partner is an international professional services organisation with offices across several European countries. Their central IT department supports a modern Microsoft‑based environment and collaborates closely across borders. The culture is dynamic, high-performing, and strongly focused on technology excellence, user satisfaction, and continuous improvement.

Description

• Resolve and analyse complex technical issues across Microsoft 365, Windows clients, Azure/Entra ID, and device management.
• Manage and optimise the modern workplace, including Intune, endpoint security, and identity & access workflows.
• Serve as an escalation point for support colleagues, contributing to troubleshooting strategies and long-term improvements.
• Support IT projects and rollouts, such as upgrades, migrations, new tools, and system integrations.
• Document processes, solutions, and system changes, while maintaining accurate records in the ITSM platform.

Profile

• A service‑focused mindset with the ability to understand user needs, communicate clearly, and provide high-quality support.
• Solid hands-on experience with Microsoft 365, Intune, Azure/Entra ID, and Windows environments, ideally 3-5 years.
• Strong troubleshooting skills and the ability to take full ownership of issues until resolution.
• A proactive, well‑organised working style, capable of handling multiple priorities in a fast-paced setting.

Job Offer

• A full-time position on an temporary basis, with the option of an extension.
• A highly international environment, collaborating with IT specialists across multiple European countries.
• Opportunities for rapid learning through exposure to complex systems, projects, and a modern Microsoft cloud stack.
• Early responsibility and autonomy, allowing you to shape solutions and influence the IT landscape.
• A supportive, inclusive culture that values teamwork, knowledge sharing, and continuous development.

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