Manager Service & Onderhoud vacatures in de branche Zakelijke dienstverlening

General Manager

Date: 12 Nov 2025

Location: Rotterdam, NL, 3068 AX

Company: LRQA

To lead LRQA's Inspection and Assessment business in the Netherlands, delivering commercial growth, operational excellence, and strategic transformation. This role is accountable for P&L performance, client satisfaction, and team capability across both service lines.

The successful candidate will be a commercially astute, performance-driven leader who proactively identifies market opportunities, drives cross-functional collaboration (especially with Sales), and builds a culture of accountability and continuous improvement.

Commercial Leadership

• Own and deliver the Netherlands P&L, with clear accountability for revenue, margin, and cash targets.
• Partner with Sales to co-develop and execute commercial strategies, including pricing, pipeline conversion, and strategic account planning.
• Proactively identify and pursue growth opportunities across sectors, services, and partnerships.
• Deliver performance reviews with clarity and rigour, using data to drive accountability and improvement.

Strategic and Operational Execution

• Develop and implement a 3-year strategic plan aligned with LRQA's global strategy and local market dynamics.
• Lead operational planning and resource optimisation to ensure efficient, compliant, and client-centric service delivery.
• Drive digital transformation and innovation across both Inspection and Assessment to enhance value and scalability.

Client and Market Engagement

• Represent LRQA externally, building relationships with key clients, regulators, and industry bodies.
• Lead service recovery and quality improvement initiatives in collaboration with Technical & Quality teams.
• Deepen client relationships through proactive engagement, solution development, and strategic account management.

People and Culture

• Build and lead a high-performing, commercially aware team through effective recruitment, coaching, and performance management.
• Foster a culture of ownership, agility, and client-centricity across all levels of the organisation.
• Champion employee engagement and talent development, ensuring succession readiness and capability growth.

Cross-Functional Collaboration

• Work closely with Client Operations to ensure seamless delivery and operational excellence.
• Collaborate with Product and Technical teams to support new service development and capability building.
• Influence global processes and tools to improve customer experience and service delivery.