hbo vacatures in Heerewaarden

REV'IT! Sport International

E-commerce Intern

Field: Marketing - Location: Oss, The Netherlands - Contract type: Internship

At REV'IT!,, we have a deep-rooted drive. We want motorcyclists to enjoy their passion to the fullest. To achieve that goal, we try to learn something new every day. From each other, from our customers, from our data, and maybe also from you.

Do you want to gain hands-on experience in e-commerce? Are you eager to dive into our support journey analysis and help optimize our online experience? Then this internship at REV'IT! is the perfect opportunity for you.

What can you expect from us?

REV'IT! is a company where design, performance and innovation are at the core of everything we do. That extends to our digital presence, where we strive to create a seamless online experience that reflects our passion for motorcycling. As an e-commerce intern, you won't just be observing from the sidelines. You'll be a full-fledged member of the e-commerce team.

You'll work alongside professionals who are eager to share their knowledge, while being encouraged to contribute your own ideas. What makes this internship particularly valuable is the cross-functional collaboration it offers. You'll engage with colleagues from various departments such as marketing, customer experience, and development. This kind of interdisciplinary teamwork gives you a broader perspective and is one of the most enriching parts of the role.

The internship offers the freedom to bring in fresh ideas, the chance to work in an international environment, and the opportunity to make a real impact. You'll gain insights into the full digital customer journey, analyze data, refine strategies, and help ensure our online shop reflects the same perfection and passion as our products.

What does this mean in practice?

A seamless online experience is essential for customer satisfaction, and at REV'IT! we constantly strive to improve every digital touchpoint. As an E-commerce Intern, you will play a key role in analyzing and optimizing our return process in order to gain insights to improve our support experience for our customers. Your work will directly contribute to enhancing the user experience on our website and ensuring that our online shop reflects the quality and innovation that define our brand.

Your tasks will include:

• Mapping and analyzing the current return process for our direct-to-consumer channel.
• Understanding and reporting key return- and contact reasons for customers after purchase.
• Optimizing the return process journey based on data insights.
• Processing customer feedback to enhance website usability and information availability.
• Advising and testing potential improvements to reduce our return rates on key categories.
• Keeping up with industry trends and introducing fresh ideas.
• Ensuring our online shop reflects the same perfection and passion as our products.

This internship is full-time (40 hours per week). You will report to the E-commerce Manager.

Are you our ideal candidate?

We're looking for a proactive and creative intern who is eager to learn and make an impact.

We expect:

• A strong interest in customer experience and digital strategy.
• A background in psychology, commercial economics, business management, or a related field.
• Experience or familiarity with return process/post purchase within the support journey.
• Excellent communication skills in English.
• Strong collaboration skills and the ability to work in a team.
• A forward-thinking mindset and a drive to innovate.
• Enthusiasm, curiosity, and a passion for optimizing customer experiences.
• A data driven mindset

Explore life at REV'IT!

Apply Today

Excited about this internship and want to be a part of the REV'IT! team? We're looking forward to hearing from you.

Any questions about this position or would you like to hear more about the benefits of being a REV'IT! intern? Don't hesitate to contact us.

Everything we do comes from passion. We aim to create gear that not only offers the right protection for riders, but allows and inspires them to get out on two wheels. In every environment.

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About us

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