Callcenter Agent Klantenservice vacatures bij Randstad

Functieomschrijving

Are you ready to be a pioneer in the exciting world of AI. A big food delivery company is launching a groundbreaking AI initiative and is looking for talented Customer service specialist German/English to help shape the future of customer interaction. As a vital link between the AI sales agents, partners, and internal teams, you'll ensure the partners receive an exceptional experience. This is a unique opportunity to not only contribute to a new environment but also to actively develop and document new processes and ways of working. If you're a problem-solver with a data-driven mindset and a knack for excellent communication, this Customer service specialist German/English role is for you.

• A salary of 3.450 € a month
• Temp contract, possibility of a perm contract
• A key role in a brand-new AI initiative
• Work in a modern office in the center of Amsterdam
• 40 hours a week, 5 days on-site to start
• Travel reimbursement

As an Customer Service Specialist German/English, you'll be instrumental in bridging the gap between AI and human interaction. We're looking for someone who is:

• Fluent in both German and English, both spoken and written.
• Highly data-savvy with a strong analytical and problem-solving ability.
• Adaptable and eager to learn in a fast-paced, evolving environment.
• A proactive communicator who enjoys collaborating with various teams.
• Enthusiastic about contributing to the development of new AI sales processes.

In this Customer Service Specialist German/English speaking role, you'll be actively involved in ensuring the smooth operation of our AI sales initiatives. A typical day might involve:

• Monitoring partner inquiries (phone, email, WhatsApp) and feedback to identify areas for AI agent improvement, then collaborating with the Agent Operations team.
• Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent, ensuring a seamless partner experience.
• Accurately maintaining partner interaction records in CRM systems for performance tracking and analysis.
• Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes.
• Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management to guarantee a cohesive partner journey.

You will be working in a team of four people at a big international food delivery company in the city center of Amsterdam. This role offers a great pathway for development, with the possibility of being taken over into a permanent position.

Ready to become a Customer service specialist English and German speaking and help shape the future? Apply now and start your journey!

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