Callcenter Agent Klantenservice vacatures bij Lampenlicht

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QLF Brands - lampenlicht.nl Homepage

QLF Brands lampenlicht.nl logo

QLF Brands - lampenlicht.nl Homepage

• Who are we?

• Lampandlight in the picture

• Impression

• Company website

QLF Brands lampenlicht.nl logo

QLF Brands - lampenlicht.nl Homepage

QLF Brands lampenlicht.nl logo

QLF Brands - lampenlicht.nl Homepage

Customer Advisor Czech & Slovakian

• Customer Service

Job description

Do you speak Czech and Slovakian and maybe another language? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.

What will you do?

As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions.

In this position, you will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system.

You will receive initial training from a colleague before starting to work independently.

Job requirements

We are looking for you, because you...

• are communicative and have a knack for smooth conversations;

• have prior experience as a customer service representative;

• are proficient with systems (preferably Salesforce) and excel at multitasking;

• are fluent in Czech and Slovakian and preferably at least one other language (please see the list of additional languages below);

• would be a standout candidate if you are fluent in a third language;

• handle stress well and remain composed under pressure;

• are patient, a good listener, and possess commercial insight;

• have all the necessary documents to be able to work in Poland.

We believe in on-the-job learning! If you don't meet all the requirements listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of the necessary documents to be able to work in Poland.

We offer you...

a base salary of 69.240 PLN per year gross, based on a fulltime employment.

a language bonus per foreign language that you will be working in, the Polish language excluded.

26 vacactiondays to use for a well-deserved vacation or to just life your life outside of work!

☀ a holiday allowance for when you take at least 14 days off, perfect to enjoy during your well-deserved break!

60% working in our office in Kraków - you will be able to work 40% at home.

The possibility to work (fully) remote for a given period when you make use of our workation options.

a fully equipped home office.

Create the perfect ambience with lamp and light, even at home: enjoy an employee discount on our ambient lighting to brighten up your house.