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It Security Manager
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It Security Manager vacatures bij Perfetti Van Melle

12 dagen geleden

IT Service Operations Manager

Perfetti Van MelleBreda
geschat salaris€7.421
uren1 - 40 uur
dienstverbandVast
werk locatieBreda
opleidingsniveauHBO
brancheIndustrie
De werkgever heeft het salaris niet gedeeld, dit salaris schatten wij in op basis van eerdere vacatures met vergelijkbare kenmerken op Nationale Vacaturebank.

Functieomschrijving

IT Service Operations Manager RTA

Date: Feb 13, 2026

Location: Breda, NL, 4815 HK

Company: Perfetti Van Melle

Do you have a strong background in IT Service Management and experience improving IT operations through reporting, tooling and automation?

As our IT Service Operations Manager - Reporting, Tooling & Automation (RTA) , you are responsible for strengthening and standardising IT Service Management across our global IT environment. You ensure that processes such as incident, change, problem and event management run effectively and support stable, reliable IT services.

At the same time, you improve reporting and monitoring capabilities and introduce automation and AI solutions in line with our AIOps roadmap. Your focus is on making Global IT operations more transparent, predictable and efficient.

What you will do

  • Take ownership of Incident, Change, Problem and Event Management and ensure these processes are consistently applied across the organisation.
  • Monitor service performance and manage SLAs with internal teams and external managed service providers.
  • Lead the execution of the AIOps roadmap, introducing improved reporting, automation and AI-based solutions where they add measurable value.
  • Ensure a reliable and up-to-date CMDB that supports effective service management and decision-making.
  • Improve end-to-end monitoring and strengthen observability across applications and infrastructure.
  • Analyse incident and problem trends and translate insights into structural improvements.
  • Identify and implement tooling improvements that increase efficiency and reduce manual effort.
  • Drive automation of recurring operational tasks to improve stability and scalability.
  • Work closely with IT teams, vendors and business stakeholders to align service expectations and priorities.
  • Safeguard compliance with internal standards, governance frameworks and relevant regulations.

What you will bring

  • Solid experience in IT Service Management and IT operations

  • Strong understanding of ITSM processes (Incident, Change, Problem, Event)

  • Experience with reporting, automation and monitoring/observability

  • Affinity with AIOps and AI-driven service improvements

  • Experience in Agile environments (Scrum/Kanban)

  • Project management knowledge (PMBOK, Prince2 or similar)

  • Strong communication and stakeholder management skills

    • bedrijfsinfo
    De werkgever heeft het salaris niet gedeeld, dit salaris schatten wij in op basis van eerdere vacatures met vergelijkbare kenmerken op Nationale Vacaturebank.

    Vacaturekenmerken

    Functie
    Servicemanager Ict
    Itil-procesmanager
    Service Delivery Manager
    Plaats
    Breda
    Werkgever
    Perfetti Van Melle
    Gemeente
    BREDA
    Functiegroep
    Overig
    Branche
    Industrie
    Provincie
    Noord-Brabant
    Uren
    Fulltime
    Dienstverband
    Vast
    Opleidingsniveau
    HBO

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    Veelgestelde vragen

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    • Het gemiddelde salaris van een It Security Manager ligt tussen €4.301 en €7.168.

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