Client Service Director vacatures in de provincie Noord-Brabant

Account Service Manager DACH

• Hybrid
• • Tilburg , Noord-Brabant , Netherlands
• Customer care

Job description

Do you want to make a difference as an Account Service Manager within Team DACH and are you looking for a job with many responsibilities, where teamwork is key? We are looking for a new colleague who is fluent in German (near-native level). Join our green team and grow with us!

elho inspires as many people as possible to bring more green into their daily lives. We do so with beautiful, sustainable design flower pots and smart plant care solutions that make people and nature happy. And because nature is so dear to us, we feel responsible for its preservation for man and planet. Our products are made of 100% recycled plastic and our production runs on our own wind energy. Our family business has been at the forefront of sustainability and innovations in the flower pot segment for years. We are therefore proud that elho B Corp is certified and has the TÜV certification of approval for the use of recycled plastic.

What will your mission be as an Account Service Manager?

As Account Service Manager for Team DACH, you are the driving force behind smooth operations and strong customer relationships. You know your customers inside out and make sure we deliver on every promise. From managing an efficient order flow to providing accurate product and pricing information, you keep everything on track.

You love working in German and thrive in an international environment. Setting priorities? That's a second nature to you. You're the first point of contact for our sales managers in the field and an active participant in internal meetings. If needed, you roll up your sleeves to support with order processing or administration - because teamwork matters.

Your entrepreneurial mindset and service-oriented attitude make you the "go-to" person for both customers and colleagues. You balance customer wishes with what's possible, think logically, and always look for smart solutions. Optimizing processes excites you, and you enjoy working with different digital tools. Above all, you're a team player who loves variety in your work - and of course, you share our passion for nature!

What will be your responsibilities?

• Keep operations running smoothly: Monitor and follow up on workload within the team, working closely with account service representatives.

• Manage key processes: Handle quotations, orders, assortment details and price lists with precision.

• Support sales success: Prepare tailored customer proposals and promotional activities for the DACH team sales managers.

• Collaborate internationally: Join periodic sales meetings online and occasionally on-site at our office.

• Drive improvement: Proactively suggest and implement ideas to optimize processes and enhance efficiency.

• Build strong relationships: Act as the trusted partner for one of our largest retail customers, ensuring long-term collaboration and satisfaction.

What do you bring?

• Higher professional education level (Bachelor-level)

• Advanced administrative skills; you know your way around Microsoft, especially Excel

• Experience in logistics and supply chain is a pre

• Knowledge of ERP system (SAP) is preferred

• At least 3 years of International working experience in a customer service or sales (support) role

• You are available for 32 hours;

• You have (near) native level of German, you have good understanding of the English language for internal use. Dutch is a pre, but not necessary.

What do we offer?

• A dynamic organization with an organizational culture characterized by maximum attention to people. elho believes in creating a culture based on trust. A place where employees are proud of their work and where fun is had! We are not certified as a Great Place to Work for nothing

• You get the freedom and opportunity to leave your mark on the further development of elho's culture and growth. In our green working environment there is plenty of room for your personal growth!

• A pleasant and attractive workplace in one of the greenest offices in the Netherlands with lots of plants, open spaces and quiet workplaces and all facilities for live and online meetings.

• 26 holidays with the possibility of exchanging a working day to work for a charity of your choice

• The most sustainable company within the pottery category. And we are proud of that! In fact, our collection is made of 100% recycled plastic. In addition, our production site runs on wind energy from our own wind turbine!

• For a small contribution, we offer a daily fresh lunch in our modern, green and inspiring office in Tilburg.

• A very nice staff discount so you can green up your own home, patio or garden with elho products

Who are we?

Our mission is to connect as many people as possible with nature. Nature makes you happier, healthier and gives you an energy boost! We do this by making beautiful design pots and continuing to innovate. Elho is a family-owned company and proud to be considered a leading pioneer in the plastic flowerpot market. Ever since 1964. Based on the latest colour and shape trends, our designers design the most beautiful pots that we sell in more than 75 countries.

We design and make our sustainable flower pots and planters with great care for nature. We currently process some 12 million kilos of waste per year into beautiful new products. For us, however, sustainability goes beyond using recycled materials. Everything is produced with sustainable energy, elho has its own wind turbine and no waste is created during the production process. All products come from one of Europe's most sustainable distribution centres. Naturally, all products have a long lifespan (frost-proof and UV proof) and are recyclable again.

The elho team inspires as many people as possible to surround themselves with green. We give room to nature. Join us!

Excited about what you're reading? Let us know more about who you are and why we should work together! You can send your CV and motivation letter to to the attention of Clarissa Bakker, Corporate Recruiter. Follow us on LinkedIn for news and updates. We look forward to hearing from you!

Job requirements

x