Service Manager vacatures bij Valid Business IT Services

Service Delivery Manager

We are an organization of friendly, skilled professionals who trust each other, keep each other sharp, and help each other grow. No distant management behind closed doors, but an open working environment where you can easily find each other and where cooperation feels natural. With us, people are not numbers. Trust, equality, and mutual respect are the norm.

We work according to The Valid Way: an informal, growth-oriented culture in which we join forces, share responsibility, act in a customer-focused manner, and take our craftsmanship seriously. Trust > Tech > Thrive says it all: we build on each other, learn continuously, and help customers and each other to grow and flourish.

Are you someone who gets energy from satisfied customers, strong service, and collaborating with sales and operations? Then we have an exciting challenge for you.

For our residential and professional services customers, we are looking for a Service Delivery Manager who can take charge. You will be the link between our customers and our Managed Services organization. Together with the Team Manager and Account Executive, you will ensure that agreements are not only fulfilled, but that expectations are exceeded.

What will you do?

You switch effortlessly between operational, tactical, and strategic levels. As a Service Delivery Manager, you are ultimately responsible for:

• The quality and effectiveness of our services;
• Continuous coordination with customers (content and experience)
• Identifying opportunities for improvement and commercial possibilities
• Guiding transitions from bid -> build -> management
• Financial control over your customer portfolio (revenue & margin)
• Thinking about the future: technology, growth, and optimization

Who are we looking for?

• HBO working and thinking level
• At least 8 years of relevant experience
• Strong in stakeholder management, proactive, and results-oriented
• In possession of relevant certifications
• Someone who shows ownership and likes to make a difference

Why this role?

Because you can really make an impact here. On customers, on service provision, and on the growth of the organization. No firefighting, just building lasting relationships.

Please contact , or by email

Do you recognize yourself in this vacancy and way of working?

Publication date:

February 4, 2026

"Fortunately, we dared to take on such a large project.

Michèl Robberts HR Manager

Will you become our new colleague?

About us

Solutions/Services

Eindhoven office

Flight Forum 565

5657 DR Eindhoven

Maastricht office

Wilhelminasingel 107

6221 BH Maastricht

Direct contact

T: +31 (0)88 - 900 95 00