Customer Service Manager

Functieomschrijving:

As a customer service manager in this logistics company, you will lead a team to ensure excellent customer service is delivered. This role requires organisational skills and a proactive approach to problem-solving within the logistics department.

Client Details

We are a logistics company which was founded in America and has grown to an international company in 25 countries. We are focusing on delivering efficient and reliable services. Known for its emphasis on operational excellence, the company offers a supportive and professional work environment.

Description

As customer service manager:

• Act as the main point of contact for escalated client queries and resolve issues promptly.
• Analyse customer feedback and implement strategies for continuous improvement.
• Coordinate with other departments to ensure seamless operations within the customer service department.
• Prepare and present regular performance reports to senior management.
• You manage the agreed customer conditions and take part in operational meetings with key clients;
• You excel at guiding the personal and professional development of your team members. In addition, you ensure the promotion and implementation of improvement proposals related to operational and administrative process flows;
• You prepare reports and analyses on performance, progress, and margins, and you make adjustments where necessary to achieve the KPIs;
• You have a monitoring role in stock control and forecasting, and you act proactively when needed;
• You ensure the initiation and coordination of projects.

Profile

A successful customer service manager should have:

• At least a higher professional education (HBO) level of working and thinking;
• A customer-service mindset with communication and service as top priorities;
• Strong analytical and management skills;
• At least 2 years of experience as a manager of a customer service department;
• Assertive and able to handle stress well;
• Available for at least 32-40 hours per week;
• You have an excellent command of English, spoken and written.

Job Offer

We offer you:

• A yearly salary between 45.000 to 65.000 including holiday allowance, depending on experience and qualifications.
• An interesting position within our site in Roosendaal.
• Opportunities to develop your skills as a manager in a growing international company.
• A professional and very dynamic working environment.

If you are ready to take on this exciting opportunity as a customer service supervisor in Roosendaal, we encourage you to apply today!

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