1e Lijns Helpdeskmedewerker vacatures in Rotterdam

Support & Operations Specialist - Temporary

Join an innovative international team dedicated to enhancing developer products and services. Our client seeks a proactive and organized individual to assist with operational tasks associated with their Developer Portal. This dynamic role encompasses monitoring API traffic, managing support inquiries, and onboarding customers-all while fostering a collaborative environment rooted in trust and humor.

Our client, a big IT company in the Netherlands seeks a proactive and organized individual to assist with operational tasks associated with their Developer Portal.

If you possess strong communication skills, have a customer-focused mindset, and thrive in an Agile setting, this opportunity is perfect for you. Embrace the chance to improve processes and contribute to the overall customer experience. Don't miss this chance to be part of a vibrant team; reach out today!

• Monitor and manage the mailbox, including project approvals/rejections in Apigee and addressing support questions and ServiceNow tickets;
• Analyze traffic data in Apigee, Elastic, and OpenSearch to detect anomalies and generate reports on performance;
• Assist in onboarding customers for SMS services and Mobile Service Management, including guiding the SID process and entering data into systems like Comarch and Apigee;
• Address inquiries related to APIs based on existing documentation and escalate unresolved issues within the team for further assistance;
• Identify and communicate potential service disruptions proactively, ensuring clear updates are provided to stakeholders;
• Actively seek out opportunities for process improvements and work collaboratively with the team to implement enhancements.

• At least 2 years of experience in a similar role;
• Organized and ambitious;
• Proactive in identifying and initiating process improvements;
• Customer-focused with a commercial mindset;
• Team player with an open and eager attitude towards learning;
• Sense of humor;
• Independent with the ability to seek help when needed;
• Strong commitment to delivering the best customer experience;
• Excellent communication skills.

A nice assignment in Rotterdam till the end of May 2026, for 36 hours per week. In this role, you will be employed via us under a flexible contract, for a salary that ranges from € 4000 to € 4500 gross per month (based on 40 hours per week). Freelance is not an option. Please note that in order to be considered for this role, you need to be based in the Netherlands and fully eligible to work.

How we'll proceed. Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise. This makes them the ideal sparring partner for both the candidate and the client.