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Customer Support Officer

FMTCAmsterdam
geschat salaris€2.545 - €2.954
uren32 - 40 uur
dienstverbandVast
werk locatieAmsterdam
opleidingsniveauMBO
brancheOnderwijs/Opleiding
De werkgever heeft het salaris niet gedeeld, dit salaris schatten wij in op basis van eerdere vacatures met vergelijkbare kenmerken op Nationale Vacaturebank.

Functieomschrijving

FMTC logo

Customer Support Officer

  • On-site
    • Amsterdam , Noord-Holland , Netherlands
  • Customer Support

Job description

Do you have a passion for customer satisfaction? Do you have experience as a Customer Support Officer in a service-oriented organization? Maybe you are our new colleague!

For our head office at Schiphol/ Amsterdam, we are looking for a new colleague to strengthen our Customer Support team. You will be the point of contact for our customers in the Offshore and Maritime industry.

Who are we?

FMTC Safety is the safety training center for Offshore training (OPITO & NOGEPA), Wind training (GWO), Maritime training (STCW), and Industry training. Every day, we prepare people to work safely on drilling platforms, ships, and wind turbines. At five unique training locations in the Netherlands, our instructors passionately and convincingly impart their knowledge to national and international students. Besides the Netherlands, FMTC also operates in America, Belgium, France, and the Middle East.

Safety is our top priority. But flexibility also characterizes our way of working. With great enthusiasm, we do everything we can to serve our customers as well as possible.

What will you be doing?

  • You have daily contact with both existing and new customers.

  • You ensure optimal processing of bookings and requests.

  • You handle specific requests, often in coordination with other departments.

  • You have broad knowledge of our services and play an advisory role towards our customers.

  • You ensure that all administrative processes run smoothly and are completely under control.

  • You actively think along with management to improve processes and show initiative in this.

  • You identify customer needs and pass them on to management.

Job requirements

What do we expect from you?

Being a Customer Support Officer at FMTC means that you work quickly and accurately, have a high-quality standard, and find it challenging to think a little further and help the customer in the best possible way. No day is the same at FMTC, so it is important to be flexible and able to switch quickly.

What else do we ask for:

  • Minimum MBO (level 4) education level.

    • bedrijfsinfo
    De werkgever heeft het salaris niet gedeeld, dit salaris schatten wij in op basis van eerdere vacatures met vergelijkbare kenmerken op Nationale Vacaturebank.

    Vacaturekenmerken

    Functie
    Medewerker Klantenservice
    Customerservicemedewerker
    Customer Contact Medewerker
    Plaats
    Amsterdam
    Werkgever
    FMTC
    Gemeente
    AMSTERDAM
    Functiegroep
    Overig
    Branche
    Onderwijs / Opleiding
    Provincie
    Noord-Holland
    Uren
    Fulltime
    Dienstverband
    Vast
    Opleidingsniveau
    MBO

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